OP
TMess
Thanks Nige. The NICEIC did summarise their complaint procedure to us this afternoon. Basically we need to write a letter to the spark, wait 7 days, then if we do not hear from him, formerly complain to them (the NICEIC), and they will then attempt at finding a solution. However, that currently seems more long winded than figuring out whether LABC need a cert in the first place, and if so, whether they can charge so much.