- Reaction score
- 386
"Setting up the monitoring is time consuming although the monitoring is pretty good but raises some questions when you are looking at several modules and there's one which is doing a lot less than the others on an identical aspect, then you might see another module doing the same and the original improving ,I think this could be something to do with the temp coeff as it was on one of the hotter days we've had lately . I can see customers ringing up everytime they see a panel doing this and the installer not having a logical explanation, another question raised with enecsys"
Got an email of Enecsys regarding this issue, they said the monitoring is not perfect and will sometimes omit a panel and display the output as low or even zero but should update at some point and we should tell the customer to rely on the generation meter rather than the monitoring system and there is a disclaimer stating in effect that its not always accurate and up to date
try explaining this to a customer after they've spent thousands !
the two customers we've installed for are both into IT in a big way for one it was his occupation and so they may be understanding
at least its definately not a dodgy panel which is a concern as some customers may insist on a replacement which is'nt necessary
Considering this is one of their main selling points I was a bit disappointed but at least they were totally honest with the response,
Got an email of Enecsys regarding this issue, they said the monitoring is not perfect and will sometimes omit a panel and display the output as low or even zero but should update at some point and we should tell the customer to rely on the generation meter rather than the monitoring system and there is a disclaimer stating in effect that its not always accurate and up to date
try explaining this to a customer after they've spent thousands !
the two customers we've installed for are both into IT in a big way for one it was his occupation and so they may be understanding
at least its definately not a dodgy panel which is a concern as some customers may insist on a replacement which is'nt necessary
Considering this is one of their main selling points I was a bit disappointed but at least they were totally honest with the response,
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