UK Gas Cooker conked and electrical cooker replacement

[James]

By the sounds of it they had to turn the gas off to repair something to do with the meter or the supply to it.

they will not be able to turn the gas to the property back on if there is a leak, unfortunately you are going to need the services of a gas safe registered plumber to find and repair the fault(s) within your house.

 

[advicewelcom]

By the sounds of it they had to turn the gas off to repair something to do with the meter or the supply to it.

Yes, correct, in fact they used some balloon thing to stop the gas coming out before the shut out valve, so they could replace the shut of valve with a new one.

they will not be able to turn the gas to the property back on if there is a leak, unfortunately you are going to need the services of a gas safe registered plumber to find and repair the fault(s) within your house.

Apparently suppliers (British Gas) etc accept small leaks as long as there is no smell of gas (I think 8millibars depending on the meter in the house) - Cadent have permittable levels of a small gas leaks (as long as there is no smell of gas) as well, but in this instance they seem to have ignored their own operation procedures and just capped off all the gas to the house.

At the beginning the engineer kept blaming me by saying I reported a "smell of gas" which I did not (it was the fairy liquid around the shut of valve that alerted to the minor leak around the shut of valve) not any smell - and they could have listened to the call in to verify that. The shut of valve is high up in the garage and its so well ventilated it would have been impossible to smell any minor gas around that area in anycase.

I think its got something to do with them passing the buck to someone else to re-open the gas so they can escape any blame. Was a horrible thing to do at that time. Is there some recourse to this action if its not in line with their operating protocols?

 

[James]

I think a chat with a good independent gas fitter would be the best place to start.
they are going to be in a far better position to advise than a bunch of electricians.

 

[advicewelcom]

I think a chat with a good independent gas fitter would be the best place to start.
they are going to be in a far better position to advise than a bunch of electricians.

Got the gas turned back already by calling out an independent gas engineer (he was shocked by what they did as well).

Just was curious if anyone in this forum knew about the dark arts of Cadent. There was massive consequences to them cutting gas off on Christmas eve when there are elderly and vulnerable people in the house that could not stay at other people's houses due to Covid risks - and have no heating, no hob, no hot water. Terrible thing for them to do and think I should pursue it - so it does not happen to anyone else.

 

[Deleted account]

I know Gas suppliers have more powers than The police in gaining entry to turn off gas in an emergency. So they can turn off your gas if it’s not deemed safe.

the supplier was correct not to turn on the gas until such time as the installationnwas deemed safe. They have a duty of care.

We electricians do not hav3 the power to turn off anyone’s electrics even if we think it’s dangerous.
However if we turn the power off to do some testing or a job and find the installation is unsafe, we cannot turn the power back on until such time as it is made safe.

so7nds like the same thing really, but it’s not.

 

[DPG]

Got the gas turned back already by calling out an independent gas engineer (he was shocked by what they did as well).

Just was curious if anyone in this forum knew about the dark arts of Cadent. There was massive consequences to them cutting gas off on Christmas eve when there are elderly and vulnerable people in the house that could not stay at other people's houses due to Covid risks - and have no heating, no hob, no hot water. Terrible thing for them to do and think I should pursue it - so it does not happen to anyone else.

Difficult to say without knowing the full story, but imagine the headlines if they switched the supply back on when there was a leak, and something went wrong.

 

[Deleted account]

Terrible thing for them to do and think I should pursue it - so it does not happen to anyone else.

It would have been a terrible thing to put you and the household at risk. Pursuing this would be a waste of time as the engineers will be backed up all the way on this one.

He was protecting you and did what was in the best interests of anyone within the house.

 

[westward10]

Difficult to say without knowing the full story, but imagine the headlines if they switched the supply back on when there was a leak, and something went wrong.

Like poor electrical connections

 

[advicewelcom]

"Safe" is ambiguous, so there is an Operating manual which was ignored.

 

[nicebutdim]

"Safe" is ambiguous, so there is an Operating manual which was ignored.

I'm not sure there's much mileage in arguing this point on a forum for electricians.