What am I responsible for - returning to a customer?

[jaypp]

Returned to the customer this morning. Fitted a new light. Explained that there would be no charge. Customer offered me £20. I said again 'no charge'. Customer again said he wanted me to have £20. I again said 'No, as its my responsibilty', customer insisted I take it. What do I do....I took it!!

It was an interesting role reversal conversation :smile5:

i used to say 'no, no' three or four times. now if someone offers money for something i'll say 'no' once tops, then 'thank you that's very generous'. people only offer if they think you deserve it.

 

[trev]

At which stage does breaking their legs come into play?

Depends on how much of a dick they're being. The more of a dick they are the earlier the leg thing happens.

 

[Delboybully]

Returned to the customer this morning. Fitted a new light. Explained that there would be no charge. Customer offered me £20. I said again 'no charge'. Customer again said he wanted me to have £20. I again said 'No, as its my responsibilty', customer insisted I take it. What do I do....I took it!!

It was an interesting role reversal conversation :smile5:

Result. You have now have an excellent reputation with your customer (who will recommend you to their friends etc) and you got £20 for your trouble.
Well done