Suppliers - Anyone else having a nightmare service?

powervan · Nov 8, 2011

big up to pv kits direct(my stuff is ready and waiting

shame i have to us WF for zn shine

t4sltd · Nov 9, 2011

managed to get what we needed from Waxman, Segen, IBC and Schletter UK.
Stick with suppliers for a while, pay quickly and they give you credit, decent prices and service (although I suspect they treat bigger companies on different terms!)

GATEHOUSEN · Nov 9, 2011

ive had repeated issues with 2 major companies lately ..ive been looking for another as a replacement !!!!!!!!!!!!!

powervan · Nov 9, 2011

Read my thread on advise/bad supplier!!! If u want great service pv kits direct!! Katie!! Just sent her flowers and a teddy as she has never let me down but even if she did i no she has tried(unlike others out there)

whlphil · Nov 12, 2011

t4sltd said:
managed to get what we needed from Waxman, Segen, IBC and Schletter UK.
Stick with suppliers for a while, pay quickly and they give you credit, decent prices and service (although I suspect they treat bigger companies on different terms!)

I wouldnt be too sure about that I think having done 1.5Mw were probably not too small but still questionable service from some, Wagner took an order for a 3.6 Power One, took our money, didnt deliver, had to be called to ask where it was only to tell us they were no longer suppling it and were going to give us our money back, in the meantime the scaff had gone up! Ive sent a letter of complaint and not even had the courtesy of a phone call or email to say sorry.. a complete shower!

powervan · Nov 12, 2011

well i can beat that! 3 jobs ago! wrong panels! £1500 upgrade over the phone brackets missing £80 courier payment over phone!mounting rail missing (free delivery following day) but by then we found out they had miscounted there own drawing so still 2 rails short! 3 days extra labour! no phone calls!!!!!!!!!!!!!!!! last week open the box !!schuco brackets for landscape (not portrait as required) next day delivery (SAME BLOODY BRACKET) rang up oh sorry we have non in company! what can u do NOTHING!! anyway sorted that with local engineering company!! then 38 mid clamps short!!!! u got any? oh yeh horsham! ok how long? cant get them as u have exceeded ur credit limit buying this kit!!!!! anychance of a cheque!!!! we spent 4 hrs on the road!! job sorted!!2 extra days but money down!!! MONDAYS job sanyos I WAS PROMISED WAS THERE (gone) so £10400 on kit £500 scaffold!!!!! now it a be 2 men in van to norfolk monday to get POOR REPLACEMENT !!! serious it would of been cheaper to pull plug 3 weeks ago!!! JUST HOPE THE % KITS IVE GOT ORDERD COME IN????????? but im not putting scaff till its in my HANDS!!!!!!!!!!!!!!!!!!!!