MFS makes an interesting point, i cannot recall needing to remove tails from an isolator to do an EICR, plus if they are connected to the Henley rather than a CB off the TP board, they would have been live unless the main fuse was pulled or there is another TP isolator for the whole supply. If you have the ECIR report it will tell us how the board is connected to the supply. I am wondering if he was getting poor readings when testing to the isolator terminals and removed the cables to work out why ?
Anyway, plenty of theories, which do not appear to have a way forward without some evidence to rule in or out various possible causes