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Has she got a isolator between meter and board. If so she still has a means of isolation, along with mcbs (although not dp). Then do as suggested lock out mains on board (in on position). Then see what happens.
 
Hi, I have just checked a MEM 2000 unit i have,the RCD has a RED SWITCH ! which is the same colour as the main switch. I think your customer may have been on the sherry ?:rolleyes4:
 
Did u test between the two circuits for erroneous connections.. The live on one lighting circuit could of by mistake got connected onto the second circuit.. Do u no what i mean?
 
Hi all sorry for not replying last night it was my boys birthday so I was out,.
It tripped again twice last night and these were the photo's she sent me.
On the first time everything is off except the rcd ! and the second just the main switch.
I reckon it could be the daughter as she was near the downstairs toilet (where the cu is) both times, customers not having it mind!
Please tell me it's not me being thick this is impossible isn't it.
Also I never mentioned when I did the eicr I tried to find out which circuit it was I swapped one at a time all the circuits onto the rcd side and they all functioned normally for me.
Thanks for all your replies.


IMG_1124.JPGIMG_1123.JPG
 

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