What would you do!!

[monkee]

Having been to a call out to a faulty socket the customer said that thay had received a shock when thay tried to grab the metal part of the device which was class one.

I said, I can see you have had some work done and I take it the consumer unit was upgraded due to the extra circuits kitchen etc..

can I see the EIR please, she said she did not get one because the electricain became ill ok I will carry out some tests to the socket..

so I grab my socket tester plugged in and no earth great start so I removed the socket found three pairs of 2.5 in red and black i then proceed to split and test back from

the board I could not get an R1 R2 reading so I tried method two R1 and Rn ok but no R2 I scratched my head but that was it no earth back to the board.

The customer had added a flex to convert the single socket in to a double and had pinched the live wire with 3.5 again I showed them this but they said why didnt the

fuse blow well if there was an earth path it would have blown but as it had not got one thats why and when u plugged in and then touched it you became the earth path

thay said that the prevous guy had trouble with readings in this area and kept moaning about something, then he offered to add in a single socket were there once was a

fuse spur which happened to be the next leg in the circuit again untested with no earth . This is my ironing socket she said I always use this one since he offered it.

so what would you do his name is all over the consmer unit and he is part P do you tell tales or what, he missed this circuit out when testing for the board change

what would you do... grass him up, phone him or just be professional and put it down to a bad day we all get them

Part P is it working I think that sparks are forever being rushed and pressurised your thoughts

grey skies grey faces...

 

[AndyOz]

Had a similar situation myself and the customer demanded action . I contacted the Nic , he was also registered with them , they said customer has to demand the guy goes back and put it right im writing or pay for someone else to put it right . I told the customer , and I issued a Danger Notification ( cover your backside) and walked away , Dont let thes morons get away with this, The Nic would get involved if the situation is not rectified[/QUOTE]

There is a lot of wishful thinking in our ranks,iDo you honestly believe what you just wrote lol

To the op
You were engaged to carry out works ,whether that be installation or test/fault finding
You use your skills and identify the problem.report,give a price and the customer decides what to do

Your responsibility to the customer to report on the installation standard can be done without recourse to becoming some type of Sherlock Holmes and persuing the culprit

You could tell the customer how procedures for complaint are structured,ie for her to contact Nicy
What action she takes is her responsibility

None of us are happy with shoddy work and the chancers that infest this trade,but we are not regulators of standards,it is for Government and the industry leaders to put in structures that are suitable for the customers and for the industry standards

They have failed miserably in our eyes to do so,but in their own eyes and that of the schemes they have done a swell job with regulation and safe standards thus far
We see it differently,but we are just the workhorses,they are the jockeys

Do your job,get paid,have a moan if it suits,then move on to the next sorry install knowing you keep standards and safe installations,even if others fall short

I take you point but if no one does anything then nothing will change.

 

[trev]

I take you point but if no one does anything then nothing will change.

Nothing is going to change anyway mate, you know why? Because the schemes are telling the government that everything in the garden smells of roses and that the job they are doing is driving up standards. We all know different but we don't matter

 

[Worldz]

No excuse for this . A child could of been killed, so he shouldn't be anywhere near electrics simple as,

Report him the next family mite not be as lucky

 

[Des 56]

I take you point but if no one does anything then nothing will change.

I have the greatest agreement with the sentiments you express Andy.but up till now,those working in the trade have had no voice,any concerns about safety or procedures,they never seek our opinions
If they did,the shambles that was part P would never have emerged as it has

They,the government, see success where we see utter failure
Its because self interested profit driven schemes, (who don't want or need our opinions) tell them how rosy things are in the Part p garden,the government is listening to what it wants to hear as well

There is no single organisation to represent electricians in this sector, also no route for a united electricians crusade to take place ( which would be absloutely essential for any sort of voice)

On an individual level,the customer will only get safe and satisfactory installations and complaints procedure if they are very very determined and dedicated person,otherwise its just flogging a dead horse unforunately