If corrosion has already started then its clear there is a problem, get an independant locally respected NICEIC approved company to do a report on the situe, as well as getting hold of gland manufacturers tech' spec sheets for the glands and build your case from there.
The solicitors letter you received may give you concern that they are in the right but the solicitor isnt an electrician and all hes done is qoute a regulation hes been shown and been hoodwinked into believing said company are not liable, i can only assume its a scare tactic hoping you will drop the complaint but i feel you have good grounds here although getting the back-up of a local company and forwarding there finding to their solicitor may make him retract his initial letter.
If you post your area im sure a respectable member will have read this situe and be able to issue you with his finding in a report form. I know your not near me as the only caravans around me are the gypo's
Sorry Dave .... just reread your OP.... and realised its your customer and not as i assumed you been the site owner, its the questioning that mislead me, if you are qualified to do so issue a report about it if not do as i said above.