Hi - looking for opinions please so that I respond reasonably rather than as I would actually want to.
Had a towel rail in bathroom. Replaced it with a meatier electric towel radiator to actually heat the room - I did all the calculations to get the correct wattage. Sent details to an electrician - they purchased and fitted.
2 months later, stopped working. Electrician came out and replaced timer. Still didn’t work. Came back again and told me it was the element. Replaced it - and charged me. I argued saying only had it 2 months. He said elements not covered. I didn’t want to fall out and paid.
It’s not my bathroom but for my disabled husband - hence wanting the extra heat. Took me a while to realise room wasn’t very warm, or as warm as I would want. Eventually, about 3 months later I worked it out and checked the element. They’d fitted a 150w element whereas should have been 400+. This was just before Christmas so he said he couldn’t come and replace. He accepted his error. Came Monday and now I see it’s leaking.
I’m SO angry for all I’ve been through ( there’s a lot more as the timer was positioned at skirting board level so initially I was lying on the floor trying to programme the timer to make it work - never realising it was the element ). So angry that my vulnerable husband has shivered most of the winter. But, I suppose those last things are irrelevant, just unfortunate. I feel now like asking for compensation.
Was it fair to charge me for that element? This chap has a company and is a large, respected firm I’ve used for decades, well known in the area - not a fly by night.
Thanks all.
Had a towel rail in bathroom. Replaced it with a meatier electric towel radiator to actually heat the room - I did all the calculations to get the correct wattage. Sent details to an electrician - they purchased and fitted.
2 months later, stopped working. Electrician came out and replaced timer. Still didn’t work. Came back again and told me it was the element. Replaced it - and charged me. I argued saying only had it 2 months. He said elements not covered. I didn’t want to fall out and paid.
It’s not my bathroom but for my disabled husband - hence wanting the extra heat. Took me a while to realise room wasn’t very warm, or as warm as I would want. Eventually, about 3 months later I worked it out and checked the element. They’d fitted a 150w element whereas should have been 400+. This was just before Christmas so he said he couldn’t come and replace. He accepted his error. Came Monday and now I see it’s leaking.
I’m SO angry for all I’ve been through ( there’s a lot more as the timer was positioned at skirting board level so initially I was lying on the floor trying to programme the timer to make it work - never realising it was the element ). So angry that my vulnerable husband has shivered most of the winter. But, I suppose those last things are irrelevant, just unfortunate. I feel now like asking for compensation.
Was it fair to charge me for that element? This chap has a company and is a large, respected firm I’ve used for decades, well known in the area - not a fly by night.
Thanks all.
