Meter reading corrupted

[hasel5]

New tails as well to the cut out
Hand it back to your landlord as he got the works done so in theory his issue

 

[Mikegh]

The meter reading has gone round the clock if that actually happened through usage which it didn't assuredly

77>>> 17 is where u get the 40k

 

[snowhead]

There will be a date under the glass on the face of the meter, probably month / year.
If that's over 20yrs then the meter is out of calibration and should already have been changed.

 

[littlespark]

Tape a strong magnet to the front of the meter to slow the disc down enough to compensate for the 40,000 units..

I didn't just say that.

Its going to come down to the electrician taking it off the wall, which he shouldn't have in the eyes of the supplier. Hopefully, the supplier will realise this and not charge you.
Keep at them, get OFGEM involved, dont pay, its not your fault!

Please keep us advised of the progress of this. Its going to be an interesting one.

 

[baldelectrician]

You are responsible for YOUR actions- it is NOT your actions that have caused a problem here.

Your landlord and their contractor have caused an issue and THEY have moved the meter (not your meter- the suppliers meter)

Who are the supplier?

Before you call again get a VOIP number that allows call recording (I use Net-Telco) and call again.

Let them know you want to raise a formal complaint and that you are recording the call, this usually sharpens their mind

 

[nicebutdim]

Before you call again get a VOIP number that allows call recording (I use Net-Telco) and call again.

Let them know you want to raise a formal complaint and that you are recording the call, this usually sharpens their mind

Lots of mobile apps available for this.

 

[brianmoooore]

Had something similar once, but with a water meter. Comparing the alleged current reading with several previous readings, then adding the normal expected usage to the last correct reading clearly showed that a digit had moved that shouldn't have.
Was sorted easily enough, but first I had to wade through multiple layers of script reading call centre staff, each slightly further up the command chain than the last, before finally reaching someone who was authorised to actually think.

 

[littlespark]

40,000 units in what? 20 days? For ease of calculation that’s 2000 units a day…
A unit is a kW per hour. 24 hours in a day…
2000/24 that’s 83.33 kW EVERY HOUR!

83,333 Watts, divided by a generous 250 volts is…..

333 Amps. All the time.


Even over 60 days, that’s more than your main supplier fuse can handle.

 

[baldelectrician]

Lots of mobile apps available for this.

Lots of these apps are disabled or do not work property

Many since the Android V9 update- OS does not allow apps to access the microphone when in a call now

Still works with Zoiper etc

 

[snowhead]

The most important thing to do first is to stop the Energy supplier from billing the O.P
If the O.P is on a similar rate to me per kwh then the outstanding for the 40000 is around £6700.

OFGEM should be able to at least get the supplier to hold back the charge for now on the basis, as Littlespark's example, it would have been almost impossible for that usage during the period.

However just a warning,the energy supplier may argue that the O.P has been sending under readings in and the 40000 is an accumulation of the outstanding.

AS the Energy supplier have closed the case that's perfect for an OFGEM complaint as the supplier will no longer discuss it and don't appear to have made any reasonable attempt to sort it out.

Whoever fitted the Isolator also appears to have replaced the meter to consumer unit tails ((brown / blue cables) and the tails from the fuse cutout (lower right) to the meter.
As the meter and the tails to the cutout are the property of the Energy supplier then whoever did that work, which involved cutting the meter seals and moving it, MUST have had authorisation from the Energy supplier.
If they didn't get it then the Energy supplier also needs to chase up why the work was done without their knowledge, initially through the Landlord who will have paid for someone to do it.