BruceB

-
Arms
Just registered an installation with the MCS database. Normally the certificate is generated and emailed to me immediately. This morning it is giving a message:
"This certificate is pending generation and is unavailable for editing or download at this time"
Anyone else had this? The only thing I have done different from normal is that I had to enter the address manually as it was not listed, but it is not the first time I have done that and there was no delay previously.

Of course, I had said to the customer I could generate a certificate in moments!

Regards
Bruce
 
I've had to enter loads of addresses because they weren't showing and it doesn't normally slow anything down so it must be the system in general.
 
Having same problem, have 5 certs pending and customers waiting for paperwork promised today!
 
Same here 2 jobs pending and i've pulled submitting one to try later, great, told the client same thing as Bruce!
 
same for me im registereing 15 today and its gone the same way

ive just realised the serial numbers i ve put in are in fact the serial numbers for the inverters -
OH marvellous
Anyone else gone back and changed previously submitted details??
 
Just register them, the certificates will come through in a few hours. The information on the certificate can be amended by clicking on it after it has been issued.
 
I think you have to reissue from memory I either changed one or reissued it I can't remember now but I do have two certs for one client in my history of registrations - and can't remember why that is but I am sure I tried to reissue it and I think it then gave me a new cert number sorry :( that probably wasn't helpful !!..
 
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Crikey, thank goodness we've finished the installation side and don't have to generate any more MCS certificates.

Then again, looking at the mountain of paperwork needed to put all the site files in order, I guess it's not all easy road here for me anyway. >_<
 
Try not to worry, it is slow - but they do come through eventually. Last one I did took about 3 hours. It does add the nice extra bit of stress to what it already a stupid situation though.
 
Mine is also saying pending. This is a nightmare I dont think my nerves can take much more of this.
 
Uploaded 3 installs today and still sat there waiting !!!

Still have another 9 to upload
 
Update from Gemserv:

5th December 2011- Generating MCS Certificates
Due to the sheer number of installations being uploaded to the MCS Database, there is currently a delay in the certificates being generated. If you receive a message stating "Pending Generation" or your certificate is highlighted in blue under the administration tab, the certificate is in a queue and should be with you shortly. We are trying to resolve this issue and do apologise for any inconveniences caused.
 
Managed to get through to MCS 3 times today (with repeated dialling), they said the problem started on Friday, but I noticed generation slowing before this. They have assured me that all certificates will be processed before the end of the day. I asked whether this meant business hours, and was told "NO". They also assured me that the problem is just the backlog, but by tomorrow it should all be back to normal. Here's hoping!

4 more to do yet. Customers getting very nervous now especially those whose FIT providers will only accept hard copy applications.:eek:
 
Bugger, Registered mine at 5pm.... long wait

Never mind we're all in for an extended (should that be permanent?) holiday after this! Unless of course they change the date........ Tempted to just spend all day hitting buttons until mcs website crashes completely and then see what they have to say! Don't panic - only joking!
 
Im finishing off a job tomorrow...tempted to register it tonight to get the cert through in time!
 
ok so if and when i can get my job though the MCS site, it send a cert to the household, also does it give you the MCS number for the FIT application. or is that the same for every job, and do you need that MCS cert for the FIT application??

i cant register my first job it says i cant register for SOLAR PHOTOVOLTAIC, omg it just gets worse
 
I always get my cert sent to my email address, then forward it to the customer as i cannot figure out how to download it from the site.
 
one day u will look back and laugh at this! u will b sat by the pool in ur villa in tenerife (like biggs) or penthouse in SAN FRAN CISCO (u no who) Fit 21p they said it coudnt be done but I showed them:)
 

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Thread starter

BruceB

Arms
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What type of forum member are you?
Retired Electrician

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Problem with MCS database?
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Solar PV Forum | Solar Panels Forum
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