Texecom 'A System Low Battery Alarm Occured'

[jmmrly]

Hi,
I've just got a texecom connect notification that 'A System Low Battery Alarm Occured'. I'm wanting to find out what this means? I'm a total Texecom newbie but i'm wanting to see if I can sort it out myself rather than calling the installer back for a charge. I've had it around 2 years now. Is this a device such as the keypad, or sensors that are low or the alarm backup, is there a way for me to find out what device has low battery? I've attached an image of the keypad and the alert, as i've no idea what model it is etc.
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[telectrix]

detector batteries are recommended replacing every 2 years. as you say the ststem is 2 years od. that could be the problem.

 

[UNG]

Hi,
I've just got a texecom connect notification that 'A System Low Battery Alarm Occured'. I'm wanting to find out what this means? I'm a total Texecom newbie but i'm wanting to see if I can sort it out myself rather than calling the installer back for a charge. I've had it around 2 years now. Is this a device such as the keypad, or sensors that are low or the alarm backup, is there a way for me to find out what device has low battery? I've attached an image of the keypad and the alert, as i've no idea what model it is etc.
View attachment 63322h

That keypad would indicate that it is a premier elite control panel

 

[jmmrly]

So i'm now getting another error, System Alerts- Battery fault. So it looks like it's the backup battery that's gone. I've had a look at tutorials for replacing it and it looks dead easy, taking the leads off the one, and just putting them on the new one. Do you reckon I could do it myself? Or would you recommend getting my alarm installer in? Though they're charging a call-out fee (As expected)

 

[ruston]

It might save you a lot of grief if you get them out . Unless you are confident to follow the sequence of opening the panel and restoring it after you have put the battery in you could give yourself a lot more expense.

 

[Phil L]

Do you have access to the engineer code?

 

[jmmrly]

Do you have access to the engineer code?

I do, yeah

 

[Phil L]

Should be straight forward then, without the engineers code you would have created tamper faults

 

[jmmrly]

Should be straight forward then, without the engineers code you would have created tamper faults

Looking at tutorials it looks pretty easy, entering the engineer code then just taking off the front panel and the two connectors off the battery and onto the new one. The only thing that worries me is that the battery is less than 2 years old, could it be something else that's caused the fault?

 

[Phil L]

It could be one of Texecom‘s faulty batch of psu’s but unlikely as you say it is 2 years old, could be a poor quality battery installed in the first place, have you had any power cuts lately?

 

[telectrix]

rare to have a panel battery fail in 2 years. could be the battery fuse gone

 

[jmmrly]

It could be one of Texecom‘s faulty batch of psu’s but unlikely as you say it is 2 years old, could be a poor quality battery installed in the first place, have you had any power cuts lately?

I had 2 or so lasting about 30mins last year but nothing recent.

 

[Phil L]

Have you got a wired or wireless siren?

 

[jmmrly]

Have you got a wired or wireless siren?

Wireless

 

[Phil L]

Do you have the LED‘s flashing on the siren? With the cold weather and it being 2 years it could be them, external siren batteries only last 2 years with LED’s on