J

jerriais

I've been trying to get through for two days now but finally been told that the reason everyone is in meetings all day is.... "umm, we've got the auditors in at the moment so we're a bit busy to answer calls!"

I'm afraid I couldn't resist the phrase referring to the act of tasting medicine that you usually dish out, the phone line was dropped fairly quickly at that point.

They've just sent me an action point list from their audit of 23 March 2012! Among other things was the warning that I have to produce a document showing how we monitor the employees of Solar Guide and Yougen (who provide some leads for us) to ensure they are not breaking the REAL code. Honestly, how is a small company expected to police something like that. I can see how they need to keep the sharks from doing all the dirty work outside the REAL framework by setting up a separate lead generator company but I've reviewed the sites of Solar Guide and Yougen and I know they're legit companies but apparently that's not enough.

Rant over, I'd like to have a word with their auditors though.
 
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What a bunch of bellends. Reading stuff like this really winds me up, and I've not even had the displeasure of being on the receiving end of their arbitrary, -----inspired-hushpuppy-wearing-a-failure-in-bed-cozy-coffee-morning derived petty rules. I really despise paying this bunch of PMT-addled harridans any of my hard earned pennies. If it comes to it and I give up PV, I shall take great pleasure in making my feelings known to them.
 
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I'd expect that a management plan to confirm their compliance could be along the lines of

1 - Ask for a copy of their scripts, and written confirmation that they comply with the REAL code
2 - Survey of customers who've come through those routes to determine if the companies did comply in practice (we have a surveymonkey account that allows us to set up online surveys for this sort of thing, so all it then takes is an email after the event to those customers asking them to complete a short survey).

job's a goodun.

- - - Updated - - -

but I agreed fully with Julian's rant as well.
 
I had the same thing from an audit in April received a letter in November...I emailed Virginia to express my views about the letter. Very minor points, but I think it highlights the mammoth task they have in policing Solar PV.

Who regulates the Green Deal .....?
 

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The REAL reason REAL are busy is...
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jerriais,
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dansk,
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