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Customer not paying, hanged up on me.

E

electricshock

Hi, everyone. If this is in wrong section, please move.

I need advice on what I should do.

Basically I installed a 4 core 25mm, 20 meters swa cable for a shop. The run was from a 3 phase supply to a single phase shop. The other 2 phases were being used for shops next door.

As this was a emergency job as the old cable was buried in Wall and had been damaged somewhere. I quickly installed the cable so the tenant can get electric in his shop.

Originally the landlord called and asked me to sort it out. We have been working for him a number of years now and everything was fine.

After doing the job, the landlord tells us to get money from tenant. So now tenant saying it's landlord responsibility and landlord saying it's tenant responsibility. I am now stuck in the middle. The landlord is now just boycotting me. Hanged up on me.

Getting straight to the point, I don't want to get into who's responsibility it is. All I want to know is what can I do. I had a verbal agreement with landlord, no signed document. I have sent invoice to landlord address.

Should I do small claims against landlord?

Can I take my cable off as it is wired on the outside and most of the cable is fixed onto next door shops back wall?

What would you advise?

Please let me know if you need more detail.

Thank you in advance
 
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Who ever asked you to install the cable is the person responsible for payment, you need to write an official letter confirming this and giving him a 7 day term to settle, if he does not you can then write a letter with a further 7 days or you will pass the dept onto a third party. That should sort him out, he will not like the thought of a debt collecting agency knocking on his door. One last thing, keep everything you have relating to that job in a folder, any conversations, times etc etc, you may need it if it goes the distance.
 
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Just write a normal letter on your company letterhead, or if you do not have one write a standard letter dear sir etc etc and make sure you put your name, date and address on the letter. at the very bottom of the letter after you have written your bit you can add a payment must be recieved within 7 days of this dated letter and you could add it in bold, send me your e-mail addy via a pm here and I will send you a basic invoice and invoice letter head so you can see whats what.
 
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Hmmmm it happened to a chap I know once, customer wouldn't pay up, so he went round and started to take all his materials back, after he'd removed the supply to the shop resulting in lost business he was paid in a wad of notes as soon as the chap could get to a cash machine lol
 
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KAS1 said:
Hmmmm it happened to a chap I know once, customer wouldn't pay up, so he went round and started to take all his materials back, after he'd removed the supply to the shop resulting in lost business he was paid in a wad of notes as soon as the chap could get to a cash machine lol
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HAHA good one, Trouble is though the op needs to be professional and I do believe it is illegal to do that actually haha, good idea though.
 
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Thats the worse thing you can do IMO. It will cost you more time and money, send the guy an invoice with a letter asking for payment and give him 7 days to reply, then you can get nasty if he does not, try to be professional and make sure everything is in writing and like I mentioned earlier make sure you keep everything relating to this job in a folder. Try to remember when he asked you to do it, the dates and converstaions and write it all down, and whack it in the folder.
 
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KAS1 said:
Hmmmm it happened to a chap I know once, customer wouldn't pay up, so he went round and started to take all his materials back, after he'd removed the supply to the shop resulting in lost business he was paid in a wad of notes as soon as the chap could get to a cash machine lol
Click to expand...

This !!!! ^^^^

unless youre happy to be hanging round for over 6 months waiting for small claims court to settle..........

then turn up at shop and rip cable out.
answer no calls from anyone concerned and let the ******** landlord sort out his own mess.
 
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Whoever gave the instruction to carry out the works, is the party responsible for payment of the said works. Any dispute between the Landlord and his tenant has nothing whatsoever to do with you. If the Landlord considers that the costs of these works should be to the tenants account, then it's up to the Landlord to recover those costs, Not You!! ....End Of!!
 
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electricshock said:
I have sent you private msg Mdj.
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I have replied to your pm, do not go to site and rip out the cable, well not yet anyhow, you still have a good chance of payment, chin up.

- - - Updated - - -

biff55 said:
This !!!! ^^^^

unless youre happy to be hanging round for over 6 months waiting for small claims court to settle..........

then turn up at shop and rip cable out.
answer no calls from anyone concerned and let the ******** landlord sort out his own mess.
Click to expand...
I need a new bouncer Biff, will you beat up my slow paying customers for me lol
 
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What's the worse that can happen if I take the cable out. Bearing in mind that I don't need to enter the shop and the back gate is always open. So I would be like in and out.
 
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Get the Sheriffs in CCJ is the way to go, long winded, I know but you are then doing it the legal way, if the other party turn up at the hearing it;s a joy to watch them squirm, worth the wait I guess,at least it was when I took some scrot to court barstewards
 
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no need to remove SWA. just give it a few well placed whacks with one of these bad boys.


default.jpeg
 
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electricshock said:
Hi, everyone. If this is in wrong section, please move.

I need advice on what I should do.

Basically I installed a 4 core 25mm, 20 meters swa cable for a shop. The run was from a 3 phase supply to a single phase shop. The other 2 phases were being used for shops next door.

As this was a emergency job as the old cable was buried in Wall and had been damaged somewhere. I quickly installed the cable so the tenant can get electric in his shop.

Originally the landlord called and asked me to sort it out. We have been working for him a number of years now and everything was fine.

After doing the job, the landlord tells us to get money from tenant. So now tenant saying it's landlord responsibility and landlord saying it's tenant responsibility. I am now stuck in the middle. The landlord is now just boycotting me. Hanged up on me.

Getting straight to the point, I don't want to get into who's responsibility it is. All I want to know is what can I do. I had a verbal agreement with landlord, no signed document. I have sent invoice to landlord address.

Should I do small claims against landlord?

Can I take my cable off as it is wired on the outside and most of the cable is fixed onto next door shops back wall?

What would you advise?

Please let me know if you need more detail.

Thank you in advance
Click to expand...

Template LBA (letter before action) here: https://www.google.co.uk/search?cli...efore+action&sourceid=opera&ie=UTF-8&oe=UTF-8

LOTS of them in fact!!
 
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electricshock said:
What's the worse that can happen if I take the cable out. Bearing in mind that I don't need to enter the shop and the back gate is always open. So I would be like in and out.
Click to expand...
You will end up with a load of armoured unpaid for and a possible prosecution, stick with being professional and stop acting like a fool. You either want your money or you want to look cool here, make your mind up, if you want professional advice then great, if not please do not waste our time.
 
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I don't want too look cool. I just don't like the fact that the landlord is making money on his shop without paying for my work which I earnt
 
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electricshock said:
I don't want too look cool. I just don't like the fact that the landlord is renting shop without paying for my service which he is not paying for. I send the letters out first.
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Well were on your side, no one likes a fella to be ripped off, do the letter and send another invoice, then you will have grounds to move to the next step, even if that is ripping it out, don't leave yourself open to anything which may incriminate you.
 
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MDJ said:
Well were on your side, no one likes a fella to be ripped off, do the letter and send another invoice, then you will have grounds to move to the next step, even if that is ripping it out, don't leave yourself open to anything which may incriminate you.
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Shall I send the invoice and letters recorded delivery so I know he has received it.
 
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Hasn't he paid up yet, this thread has been going for four hours, it's dark now, so I think it's time to go and at least isolate your SWA and put a sign on it "do not use until paid for" and or "Installation not safe" and do not issue any certs..........
 
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No you may not legally remove the cable,unless you can return the premises to the exact condition they were in before you started.Typically this can mean for example if you have drilled holes in the brickwork to get the cable in then you must remove said bricks and replace them with bricks that match the original,you may not fill the holes with mortar as they were not filled with mortar before.This may sound petty,but that's how bad it can get in a court case.The BIG mistake you made in this situation is doing the work without written authorisation.Basically in a court of law a verbal agreement isn't worth the paper it should have been written on.I bet I know what's happened here,there has been some misunderstanding regarding the cost of the job and now the guy doesn't want to pay,the tenant shouldn't have to pay as I would assume that he's renting a property that includes utilities,gas,water,electricity.You appear to be between a rock and a hard place,however I would strongly recommend that you go down the legal route or you could be the one in court.
 
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Boydy said:
He is not obliged to accept recorded mail.
No , but he wont know whats it is until he accepts it , and his curiosity as to what this exciting and possibly valuable package might be means its certain that he wont turn it away.

The postman can say who sent it and he may say take it away.
How would the postie know who sent it ??? or any of the other 200 or so packages in the back of his van ?

You need a plan B.

Yep deliver it yourself , OP obviously lives in the same town.

Boydy
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........
;-)
 
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Customer not paying, hanged up on me.
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