5 Min Survey at Customer's House

[SRE]

Can someone please explain to me how you can do a survey in 5 minutes?

I've just been to a job - we're the third installer to visit. The guy was a builder, his son in law is a farmer, neither are stupid. The previous installers had looked around the house, told him which panels they installed and gave him a price.

We discovered that neither customer understood the Feed in Tariff, the Export tariff or how much of the electricity generated would be used in the house. The EPC hadn't been explained, no check done on the roof structure, electrics not checked. Siting of the inverter not discussed.

One of the customers thought that having 4kwp of solar panels would take huge chunks off his electric bill (£800/ month for a swimming pool) and if you were a customer that hadn't had 2 previous visits from installers I wouldn't necessarily be surprised. BUT to be in this situation after 2 visits is just appalling. I found myself in the awful position of having to justify why we were looking at roof, electrics, asking for the price of their electric and then spending 15 mins starting at the beginning with the whole solar process, then giving the guy with the swimming pool the bad news - he would only save £354 a year off his electricity bill - every scrap used in the pool.

I don't mind explaining to our customers - I enjoy the conversation. I seriously object to being lumped in via MCS and RECC with the other installers though :cowboy: !!! I thought these days had gone.

Rant over!

 

[saint]

And unfortunately, despite all your efforts and correct advice he may now not go ahead due to the small annual reduction in his bill. I do hope you get the job though. So much time is wasted in this industry.

 

[SRE]

I sounded like a salesman when I told him most people would snap our hand off for a 4kwp system, south facing, no shade where all the electric was being used. Mind you I have a feeling that he's borrowing the money so it's not as good a deal if he's having to borrow - time will tell.

 

[Earthstore]

Is it not still a good deal if you have to borrow, what is the ROI for year one now 10-12%?
How much can you borrow that money for 4-5%.....

It really makes economic sense to borrow for PV, the income recieved from the system pays the loan with plenty of margin.

 

[Gavin A]

Is it not still a good deal if you have to borrow, what is the ROI for year one now 10-12%?
How much can you borrow that money for 4-5%.....

It really makes economic sense to borrow for PV, the income recieved from the system pays the loan with plenty of margin.

well, it can do depending on circumstances. Got to consider that SRE is in cumbria and it rains almost constantly up there, which must impact on payback compared to sunny yorkshire..... but yeah swimming pool should make a loan viable due to the high self consumption levels.

 

[saint]

If you can afford a swimming pool and the costs (financial and environmental) to heat it, you can afford a 4 kW pv system. If not you have your priorities all wrong!

 

[SRE]

It's a small commercial swimming pool rather than a luxury private one - it's part of a farm diversification project. Problem is it's competing with the cost of biomass which will save more, quicker and then he'll have the cash for pv - that's what I've advised him to do, along with voltage optimisers for the pumps. He's got other projects he's doing as well so he's having to prioritise.

I'm pleased he's now got some decent information to make his decision with even if it means we don't get work from it. I haven't done the full quote but it probably does pay off with a low interest loan but to as quickly as biomass - he's cutting his oil bills by 40% even without the RHI.

Gavin - I'll have you know we had a whole hour of sunshine today! It was a record though lol.

 

[Silly Sausage]

And unfortunately, despite all your efforts and correct advice he may now not go ahead due to the small annual reduction in his bill. I do hope you get the job though. So much time is wasted in this industry.

To all PV guys, what proportion of your customers are actually concerned about being 'Green', as opposed to being fortunate enough to afford getting a system installed and making a profit from it?

 

[Gavin A]

Gavin - I'll have you know we had a whole hour of sunshine today! It was a record though lol.

summer's been and gone already up there has it?

 

[T0RN4D0]

This might be a bit OT, but is the customer using PV and electric heaters to heat a pool, or is that bill for the pumps or something? Wouldn't it be way (waaaaay) more effective to use a solar water heater?


About beeing gree, i think these panels are one of the worst ways to produce electricity, and in 30 years time we'll have a huge green issue again, where to dump a trillion truckloads of outdated solar panels.

 

[SRE]

We had summer in 1976, 2013 and are getting ready for it again in 2050, I'm crossing the days off already!

 

[SRE]

Archy - can't speak for anyone else but our customers are doing it for financial reasons but love the energy saving bit too. As for green - I've found 2 in 3.5 years.

Turn4Do - the pool was heated by oil is soon to be heated by biomass.

I'd suggest that pv waste is significantly less polluting than nuclear and the thought of fracking near nuclear totally freaks me out. The only bits on pv that can't be recycled is the silicon cells and the clue is in the name - silicon wafer - each wafer is a micron thick. I know which I'd rather have.

 

[Gavin A]

About beeing gree, i think these panels are one of the worst ways to produce electricity, and in 30 years time we'll have a huge green issue again, where to dump a trillion truckloads of outdated solar panels.

1 - most decent quality panels will still be operating perfectly well in 30 years time, albeit at around 15-25%% lower output than now.
2 - most are also designed to be largely recyclable.

 

[T0RN4D0]

Looking at technology around, i don't believe either of those. Even if they'll be operational, they'll be obsolete because of their low efficiency.

As for recyclable, yes, kind off. Proper recycling would probably cost about as much as making of new ones. Or you send them to china, where they are recycled at an acceptable cost. And you've probably seen how electronics are recycled in the waste villages.

 

[SRE]

Sharp & Schott panels made in the early 1960's are still producing energy now. That's pretty encouraging even if they were only generating at 40% of their original efficiency - more efficient panels will be able to go on the North facing roofs. The increased efficiency will compensate for the lower light levels. So you'll have panels still producing installed in the last 10 years and newer technology working in areas where it's previously been impossible.

All hypothetical of course!