S
SRE
Can someone please explain to me how you can do a survey in 5 minutes?
I've just been to a job - we're the third installer to visit. The guy was a builder, his son in law is a farmer, neither are stupid. The previous installers had looked around the house, told him which panels they installed and gave him a price.
We discovered that neither customer understood the Feed in Tariff, the Export tariff or how much of the electricity generated would be used in the house. The EPC hadn't been explained, no check done on the roof structure, electrics not checked. Siting of the inverter not discussed.
One of the customers thought that having 4kwp of solar panels would take huge chunks off his electric bill (ÂŁ800/ month for a swimming pool) and if you were a customer that hadn't had 2 previous visits from installers I wouldn't necessarily be surprised. BUT to be in this situation after 2 visits is just appalling. I found myself in the awful position of having to justify why we were looking at roof, electrics, asking for the price of their electric and then spending 15 mins starting at the beginning with the whole solar process, then giving the guy with the swimming pool the bad news - he would only save ÂŁ354 a year off his electricity bill - every scrap used in the pool.
I don't mind explaining to our customers - I enjoy the conversation. I seriously object to being lumped in via MCS and RECC with the other installers though :cowboy: !!! I thought these days had gone.
Rant over!
I've just been to a job - we're the third installer to visit. The guy was a builder, his son in law is a farmer, neither are stupid. The previous installers had looked around the house, told him which panels they installed and gave him a price.
We discovered that neither customer understood the Feed in Tariff, the Export tariff or how much of the electricity generated would be used in the house. The EPC hadn't been explained, no check done on the roof structure, electrics not checked. Siting of the inverter not discussed.
One of the customers thought that having 4kwp of solar panels would take huge chunks off his electric bill (ÂŁ800/ month for a swimming pool) and if you were a customer that hadn't had 2 previous visits from installers I wouldn't necessarily be surprised. BUT to be in this situation after 2 visits is just appalling. I found myself in the awful position of having to justify why we were looking at roof, electrics, asking for the price of their electric and then spending 15 mins starting at the beginning with the whole solar process, then giving the guy with the swimming pool the bad news - he would only save ÂŁ354 a year off his electricity bill - every scrap used in the pool.
I don't mind explaining to our customers - I enjoy the conversation. I seriously object to being lumped in via MCS and RECC with the other installers though :cowboy: !!! I thought these days had gone.
Rant over!