Discuss NAPIT bought out Stroma? in the Electrical Forum area at ElectriciansForums.net

netblindpaul

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View attachment 51195View attachment 51195
Just found this page.
Had my annual assessment at the beginning of July, no problems on the assessment but my liability insurance was expiring. Sent them a copy of the new policy on 10th July but it still has not been updated on their system and now I cannot do any notifications as the system says I have no insurance. Been trying to get through on the phone for the last couple of days with no joy. Hope this is not a sign of things to come.
Contact NAPIT and I'm sure that they can sort this for you.
 

grumpyjohn01

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Just had my Stroma subs refunded, called Napit they werent able to tell me who to pay instead, but the portal still works as of 10 mins ago...my assessment is months overdue and all they told me is that they have a 3 month backlog...think I might notify a few jobs 'in advance' lol.
 

Baddegg

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Finally got to call stroma back today...mentioned that I nearly went with napit this year and she said within 2 years all stroma members will be napit members completely with stroma logos etc being phased out...
 
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PJH2903

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So if Stroma installer certification is now part of Napit can we access the Napit software etc for notifications? might be a bit better than the Stroma offering.
 

Baddegg

Still simmering Ken, not boiled yet buddy x
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So if Stroma installer certification is now part of Napit can we access the Napit software etc for notifications? might be a bit better than the Stroma offering.
Told me today that notification is backed up for months...bit of a mess I think,
 

PJH2903

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Told me today that notification is backed up for months...bit of a mess I think,
Tell me about it. Had my annual assessment beginning of July, all fine. Updated my PL and PI details with them 2nd week in July. Now I am blocked from doing notifications as the system says I am not insured.
Can not get through to anyone at Stroma and Napit say as it is pre-1st August they can not help me with this problem and I need to contact Stroma to get it resolved.
Making me look a right numpty to my customers. Wonder if I could make a claim for reputational damage as a result of this. £££££
 
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Baddegg

Still simmering Ken, not boiled yet buddy x
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Tell me about it. Had my annual assessment beginning of July, all fine. Updated my PL and PI details with them 2nd week in July. Now I am blocked from doing notifications as the system says I am not insured.
Can not get through to anyone at Stroma and Napit say as it is pre-1st August they can not help me with this problem and I need to contact Stroma to get it resolved.
Making me look a right numpty to my customers. Wonder if I could make a claim for reputational damage as a result of this. £££££
I’d ask for me money back if you can’t notify,
 

Midwest

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Tell me about it. Had my annual assessment beginning of July, all fine. Updated my PL and PI details with them 2nd week in July. Now I am blocked from doing notifications as the system says I am not insured.
Can not get through to anyone at Stroma and Napit say as it is pre-1st August they can not help me with this problem and I need to contact Stroma to get it resolved.
Making me look a right numpty to my customers. Wonder if I could make a claim for reputational damage as a result of this. £££££
Think if this went on for more than a few weeks, I'd seek some legal advice and consider going with another scheme and getting your money back through small claims?
 

Andy78

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Told me today that notification is backed up for months...bit of a mess I think,
That's what the installer portal said to me too when I notified a job last night. Had the notification to my email within the hour though. It's an automated service so I can't see how it gets backed up really.
 

vintageleccy

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High Wycombe
Hi, been looking at the Stroma/NAPIT topic. I am Stroma registered, and received a phone call from NAPIT yesterday to tell me that they had taken over the electrical aspect of Stroma but 'nothing will change' I would still be Stroma registered and pay the same.

Hold on, there's a Gloucester saddleback just making a four-trotter landing in my yard!

I was with NAPIT for nearly ten years (after being with another organisation that treated its members like cash-cows)but left when I was charged the full amount (Just 8 had gone by then) after being seriously ill and did just 1 notification! By this time my health decreed that I could only do EICR's and third party work.

Why was the 'Just 8' scheme finished? I was told UCAS had told them to stop it as companies with loads of sparkies could benefit from the cheap rates while they kept off the domestic notification work. UCAS denied this when I enquired! Another price hike!
 

peterinreading

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reading
I am due for renewal with Stroma but have not received anything from them about it. In previous years this went quite smoothly. Do I have to contact NAPIT? If so what is the phone number or email address?
 

Taylortwocities

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Your existing deal is with Stroma. If your T&Cs have in any way changed they will (should) be informing you in writing.
Continue to contact Stroma in the normal way, on the usual number/email address.
 

Taylortwocities

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Why was the 'Just 8' scheme finished? I was told UCAS had told them to stop it as companies with loads of sparkies could benefit from the cheap rates while they kept off the domestic notification work. UCAS denied this when I enquired! Another price hike!
I think that it was because the reasons for notification was slashed to not many in the last iteration of Part Pee. NAPIT (in a rare moment of insight) surmised that many one-man-bands may only need 8 notifications a year under the new P requirements and that they (NAPIT) would lose a chunk of revenue if those sparks switched to Just8.
It would have helped me out as I neared retirement......Bar stewards.
 

123

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They don't seem to be making a great job of the transition, seems to old Stroma section is now backlogged. Wouldn't be surprised if they are just trying to push members to move to the Napit bit and pay the extra money
 

peterinreading

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reading
Your existing deal is with Stroma. If your T&Cs have in any way changed they will (should) be informing you in writing.
Continue to contact Stroma in the normal way, on the usual number/email address.
Maybe they will (should) be informing you in writing about changed T&Cs but they didn't.

Napit are now dealing with the renewal process. The main issue was they will only take payment over the phone from a credit card whereas Stroma used to email me an invoice which I paid directly to their bank account. I really don't like organisations which insist on speaking to you on the phone to extract your money. They seem to operating like a debt collector.
 

netblindpaul

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I've heard it's down to different back office systems not being compatible, and things having to be converted across which couldn't happen until the take over had been completed, i.e. IT issues!
 

peterinreading

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reading
If they have enough resources to manually phone people to extract their money then they have enough resources to manually make out invoices and manually email them. So the "IT issues" argument is rubbish. Sounds more like incompetancy.
 

Wilko

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I’ve just paid up (over the phone) and sent copies of usual docs to them. It took 4 goes to get a return call, so I’m thinking they must be busy busy. No word on an inspection visit yet.
 

netblindpaul

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If they have enough resources to manually phone people to extract their money then they have enough resources to manually make out invoices and manually email them. So the "IT issues" argument is rubbish. Sounds more like incompetancy.
Now that is a statement that makes no sense.
Most people can make a phone call, I'm pretty good with computers, networks, etc. but that doesn't mean I could look at the two CRM systems and their databases and start to migrate one to the other, or both to a new system, or even extract the data out of an unknown database but, I can definitely make a phone call.
You don't know how much data has been transferred so far, and to make out thousands of manual invoices and then enter them later, rather than take the payments over the phone and enter the details into their system is probably easier.
So, the manual bit is nonsense.
You're just bitter and twisted about something I think.
Live with it that's what business is about, companies come, go and get taken over.
At least neither of these schemes allow totally unqualified and un-assessed operatives to do work under the banner of their scheme.
 

Baddegg

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I have to say that even with what must be a big upheaval for staff at stroma I’ve had no probs with communication with them through phone or emails, I’ll be honest I was expecting this to be hard work but so far it hasn’t been :)
 

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