OP
Adam W
Of course it would be easiest to call the 'runaway sparky' and ask him what he's done, but I personally don't like the idea of the customer thinking I couldn't sort it out myself, even less the idea that I would benefit from the words of someone who has run away from the job, possibly because he realised he was in over his head.
There are unusual problems which take a bit more time to sort out in every walk of life and the customer should appreciate that, and also appreciate you're picking up the pieces of the mess of someone they shouldn't have hired in the first place.
Either that or I've misinterpreted what you meant Paul and by having a chat with him you meant "having a chat" with him - being a southern softie that's not a business practice I'm familiar with. :wink_smile:
There are unusual problems which take a bit more time to sort out in every walk of life and the customer should appreciate that, and also appreciate you're picking up the pieces of the mess of someone they shouldn't have hired in the first place.
Either that or I've misinterpreted what you meant Paul and by having a chat with him you meant "having a chat" with him - being a southern softie that's not a business practice I'm familiar with. :wink_smile: