Bit of a bleak outlook on things, don’t have to sympathise with either side. but if either party has been wronged it should be sorted especially if they have evidence to defend there case.
I think in most cases the threat of going threw courts would scare most people into getting there act togeather.
I had done a customers lighting recently, landscaper redoing decking pathways etc to the sum of 26k and the workmanship was terrible bendy decking path falling to pieces refused to correct his work. All going threw courts at the moment. To say tuff would be abit too much of a kick In the teeth.