I dont know about the other DNO,s, but this was a gripe of mine for ages as getting them to co-operate at all was all but impossible, It took a bit of doing but I eventually got a phone number of what we call a " high heid yin" (some one high up the chain of command) and gave him a few home truths, there was a pause, then he said " someone will get back to you" low and behold someone did from SSE in Perth, the very nice chap said "phone me let me know the postcode of where you are pulling the cut out, then when your done we will get a meter guy round to re-seal it", if I need PME or a new service head same deal,
Pict