This is what Western Power engineer said after a visit:-
Hi both,
When I visited again on Saturday morning the cause of the crossed polarity was obvious.When the RCD was installed the tails in the grey twin cable were connected red-black in the top of the consumer unit.This particular type of unit needs to be black-red.It is probable that we removed the external fuse to enable the RCD to be installed and on completion the fuse was replaced.However polarity checks showed reverse polarity.To correct this the tails were reversed on top of the external cutout and this cured the problem.At this stage there was no electrical danger and it stayed that way until the shower developed a fault last week and the crossed tails were spotted by Lloyd.
We have now reconnected the tails the correct way round.We also carried out trip testing on the RCD and found it faulty at required sensitivity,also it trips when the consumer unit DP switch is operated.This unit needs to be replaced.
The consumer unit is also old school and could be upgraded with a combined segregated unit but Beesleys will advise what options you have.
We will pay for the visits on Thursday and Saturday ,the remaining work is your responsibilty to settle directly with your Contractor.
regards