Hi everyone
I've recently installed a door entry system in a customers flat and they're saying the latch release doesn't work properly. All the parts I have used are from 'videx' and from what i've heard they're the dogs ********. I have wired it so the visitor at the front door presses the outside button, the customer picks up the phone inside and speaks to the visitor, then the customer presses the button for the latch release and the visitor walks in.
I have done door entry systems before so i'm not completely lost when it comes to this stuff. The problem i'm having is that the latch release works intermittently when the customer presses the latch release button on the phone (or maybe it's the button on the phone thats the problem).
The whole thing was working when I first installed it. Then i noticed the latch release button sometimes wouldn't operate the latch if I have just pressed the button a few moments ago. As if it needed charging up :S It then started to work fine and I haven't heard from them since until today.
I'll include links below for the parts I have used, just wondering if anyone has any tips or has had this problem before. Any help would be appreciated as I'm a bit unsure of what to do next and replacing parts might not actually fix anything.
Latch release - Rim release - Videx Security
Transformer - 13Vac transformer - Videx Security
Intercom (at front door) - 4000 Series amplifier module (1 Button) - Videx Security
Phone - Smartline calltone telephone - Videx Security
I've recently installed a door entry system in a customers flat and they're saying the latch release doesn't work properly. All the parts I have used are from 'videx' and from what i've heard they're the dogs ********. I have wired it so the visitor at the front door presses the outside button, the customer picks up the phone inside and speaks to the visitor, then the customer presses the button for the latch release and the visitor walks in.
I have done door entry systems before so i'm not completely lost when it comes to this stuff. The problem i'm having is that the latch release works intermittently when the customer presses the latch release button on the phone (or maybe it's the button on the phone thats the problem).
The whole thing was working when I first installed it. Then i noticed the latch release button sometimes wouldn't operate the latch if I have just pressed the button a few moments ago. As if it needed charging up :S It then started to work fine and I haven't heard from them since until today.
I'll include links below for the parts I have used, just wondering if anyone has any tips or has had this problem before. Any help would be appreciated as I'm a bit unsure of what to do next and replacing parts might not actually fix anything.
Latch release - Rim release - Videx Security
Transformer - 13Vac transformer - Videx Security
Intercom (at front door) - 4000 Series amplifier module (1 Button) - Videx Security
Phone - Smartline calltone telephone - Videx Security
