NICEIC - abuse of 0870 numbers

[Octopus]

I've got a bee in my bonnet about companies ripping me off using 0870 numbers instead of using free numbers:

NICEIC | About Us | Contact us

And these are the rules since June this year:

A Quick Guide to the 0845 and 0870 number changes


Which I read as the NICEIC should be offering a non 0870 number for existing customers!


NB: Google Say No to 0870 will reveal this landline number 01582 539700

 

[dingledong]

I didn't know that . my argument is with the banks everything starts 08 they must make a fortune from us! When you do want to make a complaint they put you through instead of giving you a direct dial number the crafty so and so's
Also some companies have 08 numbers but always normal numbers for sales
Hewlett-Packard used to have a technical number that was about a pound a minute ( don't know if they still do that )

 

[londonfire]

I bank with the co-op. I can call the local branch (on a local landline number) and they deal with everything in branch.
Must say after years with barclays and their dreadful telephone banking (never again) its a breath of fresh air!

 

[Paul.M]

I had to cancel my van insurance the other month and go with another company. 48 min phone call cost me £24!!!! Well that is the clucking chicken on the end of the line hourly wage paid for + a company profit!!!

 

[Octopus]

I had to cancel my van insurance the other month and go with another company. 48 min phone call cost me £24!!!! Well that is the clucking chicken on the end of the line hourly wage paid for + a company profit!!!

If that call was after the 13th June - you should send them the bill.

My guessing is that most people don't know about this change and is partly the reason I thought I'd start this thread to spread the word

 

[telectrix]

Murdoch, can you expand on that... About sending them the bill.

 

[Octopus]

Murdoch, can you expand on that... About sending them the bill.

"From 13th June 2014, it will be a legal requirement that these numbers are no longer provided for customer helplines. They must be switched to an 01, 02 or 03 number".

So if Paul M called them after the 13th June, via a 0870 number he should send the bill from his mobile - simples. He rang to cancel his policy and therefore rang a customer helpline.

 

[Engineer54]

While in Cyprus recently i had the need to call numerous parties eg, banks insurance companies, local authorities etc, etc,..... all were on free-phone 0800 numbers!! I see ''Rip Off Britain'' is still living up to it's reputation!! lol!!

 

[telectrix]

recently i had to phone hmrc. think it was 0845. will this apply to them as well?

 

[Silly Sausage]

Good thread mate.
Cheers!

 

[Geordie Spark]

I always find an alternative to these rip-off numbers by using this: SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers

 

[telectrix]

did that with hmrc and when i dialled the 01 number i was given, hmrc spouted a recorded message saying that the mumber was only for overseas call and i should redial on 0845.........

 

[Richard Burns]

0845 is a local call rate so is not so bad.
It is when they suddenly slip to 0844 (multi media communications) it is annoying as this is also high cost.

 

[Paul.M]

"From 13th June 2014, it will be a legal requirement that these numbers are no longer provided for customer helplines. They must be switched to an 01, 02 or 03 number".

So if Paul M called them after the 13th June, via a 0870 number he should send the bill from his mobile - simples. He rang to cancel his policy and therefore rang a customer helpline.

It was just after I think, I'll look into it over the weekend. If I get a refund I'll send you a nice little present Murdoch.

 

[ian.settle1]

It was just after I think, I'll look into it over the weekend. If I get a refund I'll send you a nice little present Murdoch.

Well that's the £24 he saved you gone.

 

[SJD]

did that with hmrc and when i dialled the 01 number i was given, hmrc spouted a recorded message saying that the mumber was only for overseas call and i should redial on 0845.........

Some while ago (18 month-ish), I had a conversation with HMRC about phone numbers, and why couldn't I used the one given for people overseas. They said they were specifically putting in technology to detect if the call originated from the UK, and intercept it! It can't be right that we have government bodies doing things like that.

 

[dingledong]

That is outrageous it really is
And on a mobile all 08 numbers are charged at a higher rate
Richard

 

[telectrix]

what really pi$$es me off is that as soon as the phone is answered by a machine and you get the stupid recorded message, you're paying for the call till someone answers , maybe 30 minutes later.

 

[dingledong]

Yes I phoned a number then had 1 of 7 choices so press button 5 now have three choices press 2 now have 2 choices ,they must do it to make money

 

[Octopus]

what really pi$$es me off is that as soon as the phone is answered by a machine and you get the stupid recorded message, you're paying for the call till someone answers , maybe 30 minutes later.

Precisely. Just keep an eye on how many sales numbers are 0870 these days. Outrageous

shame the NICEIC Engineer hasn't responded as yet

 

[dingledong]

I am sure no matter what number you press you'd get the same operator anyway

 

[Silly Sausage]

Precisely. Just keep an eye on how many sales numbers are 0870 these days. Outrageous

shame the NICEIC Engineer hasn't responded as yet

HA! Hell will freeze over before he responds!

I've PMed him in the past to comment on crappo installs by their members...........NOWT. :-------:

 

[dingledong]

Just mention that they also have not paid there fees and you will get a respose

 

[shanky887614]

I am sure no matter what number you press you'd get the same operator anyway

if you keep pressing 0 and saying get human you get put straight through to an operator usually.

find where the number is then using the internet call the number registered at that address.

i got told off before when they told me this was not the right department but they put me straight through anyway

 

[dingledong]

The other annoying thing is the voice that asks questions you answer one then the next one and on and on then get a human operator who asks the same questions all over again

 

[Octopus]

The other annoying thing is the voice that asks questions you answer one then the next one and on and on then get a human operator who asks the same questions all over again

Yup. they ask you to enter your card number, internet passcode etc and then do additional checks verbally - why can't they just take the blxxdy call and do it once.

I do sometimes enter 0, at option and that often gets you to a "person" - whether they are in the UK and/or can communicate effectively in English is another matter!

 

[Geordie Spark]

When they ask for personal details for "Quality", "Security" and other shyte, I reply by asking them the same questions for the same reasons. It gets them proper confused it does.

 

[telectrix]

is that using morse code on that new-fangled telegraph up there?

 

[dingledong]

When they ask for personal details for "Quality", "Security" and other shyte, I reply by asking them the same questions for the same reasons. It gets them proper confused it does.

So do I Geordie my company policy if we pay by credit card is the person I am talking to to give there name and address to stop fraud

 

[davesparks]

Just keep pressing 1 until the tape player gives up and puts you through to a person

 

[Wiresandthings]

I find the best course of action is select the option that either suggests you want to buy something or want to leave, funnily enough most of the time they answer these calls immediately