Good morning,
Firstly, I am aware of the two customers that have experienced an issue with a couple of products.
I will say, we sell thousands of locks every year and our customer service and product rate is very high indeed. If it wasn't, we would not be in business.
Just to clarify I was emailed from a member of this forum stating comments of a liable nature. This is why I am replying on an open forum.
1st customer: if you had a garrison deadlock from us it does have a warranty. If I'm correct in saying, we asked you to post it back for repinning/repair. We of course would have been happy to do this. The fact that you drilled it out once the core plug had been removed rendered it useless. We suggested to buy just the cylinder on its own. We will repin to your code free of charge and post it back.
We are more than happy to help, but if attacked with a drill, what can we do.All you needed to do was ask us how to remove it!
2nd customer:Rust on Slam handle kit. Firstly, talking to a competitor of ours will only spark a reaction and give them an opportunity to say an unjust and unfair comment. If there was a faulty batch, I'd know about it.
The outer plate is stainless steel and is obviously corrosion resistant.
The inner plate (finger aperture) is steel but galvanised to help prevent corrosion.
To manufacture this out of stainless is extremely difficult hence why these are galvanised and formed as such.
We offer free of charge a thatcham upgrade black/stainless system we spoke about on the phone, I recall the conversation, you wanted the stainless ones.
As I said to you on the phone, you can send it back for repair, replacement, if your van is not secure I would suggest fixing it shut from the inside and putting one of the old handles back on for the time being.
we would get this turned around as quick as we can for you.
As Stated in our terms and conditions, of which you accepted, items need to be returned, I know it's an inconvenience but thats what we have to do.
I will reiterate that we are happy to help, We are not on here to have an argument, but to resolve any issues a customer has.
also to reiterate, Mul t lock garrison is actually a worldwide brand owned by Assa Abloy. selling hundreds of thousands of lock systems, master suites, van lock systems, key systems literally all over the world. We own the domain name and trade as Emsecure Garrison Ltd. So as far as liable comments go, I would be very cautious to state any claims of taking a billion pound company to court.
Im sure that would eat alive any who try, have for breakfast, tie up in litigation.
Now with that reply to a silly comment, I would be happy to help out as quick as we can. I have no further input on here. Only to help resolve, give FREE valuable advice for keeping your vans secure and on the road.
i also think I read about getting a transit? As these are more secure, I'm afraid that member needs to listen to us about 2 mins to start and take the vehicle!
Rant over.... Have a good day.
Richard Breslin
Director
GARRISONLOCKS
, maybe when installed they got contaminated with a tool that was just steel and this has caused the rust in that area?. I would send them a picture. Sorry to hear about this.
