We've got a dispute with Orange. Last December my wife's contract was up for renewal so we rang them and told them not to renew, a code was given over the phone so we could keep the number. A couple of days later she'd sorted out a new deal with O2 and because she no longer wanted the Orange number we rang again to tell them and confirmed it in writing. In January a bill arrived, again if February and every month since then about a week after the bill lands we get a letter from a debt recovery company who are now threatening us with County Court.
All for a service that we did not want and followed the correct procedure to advise them, needless to say we have no intention of stumping up.