- Reaction score
- 516
Thought you guys would like to see REAL's complaints process: - Their is no process for post install contractual issues... Also had a chat with our NICEIC assessor today (dual NAPIT and NIC certified - don't ask...) and he confirms the same, they are only interested in technical issues, commercial issues (performance, price etc) are beyond their remit.. Any protection that their is is handled by the MCS Certifiying body, So the role of REAL in all this is ...... pre-contract only...