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@mjanesuk
Bruce B's comments above are the right way to go about this - the most important one is the correct MCS certificate, all the rest can be fixed 'at your leisure' unless you get 160+mph winds...
Keep a 'diary' / log book and right down all your observatiosn and date them, along with photos, - print out this thread and save it for future reference. - Photo document everything.
BiggsSolar and BruceB are two highly competent and experienced installers and their advice is well worth heading.
Take it step by step
1) Protect your investment - get the correct certificate (before anything else...)
2) Retain the £3k - it is your strongest lever.
3) Report them to REAL and MCS.
4) Get a 'third party' / another installer to do a complete snagging list of ALL the faults, and specify why they are at fault.
5) Get a written proposal from the company as to how they plan to fix EVERYTHING to your satisfaction.
6) Get that agreed / approved by the third party above
7) If their proposals are not acceptable tell them what is (or get the third party to) and get agreement to do everything.
8) They are legally entitled to the monies you owe them wether they remenber or not ..
9) Point out that you are looking to recover the additional costs associated with putting it right from them (the report and supervision)
10) Get the third party to supervise all the remedial works, and pay the third party out of the retention.
11) If the above fails, tell them that you intend to get a thrid party in to fix it all and that you will look to recover those costs from them.
12) When all is finished properly pay them the outstanding balance (even if a third party does all the fixes) less costs, including your 'inconvenience'
13) Don't threaten court action untill all other avenues have failed.
Hope that helps..
Bruce B's comments above are the right way to go about this - the most important one is the correct MCS certificate, all the rest can be fixed 'at your leisure' unless you get 160+mph winds...
Keep a 'diary' / log book and right down all your observatiosn and date them, along with photos, - print out this thread and save it for future reference. - Photo document everything.
BiggsSolar and BruceB are two highly competent and experienced installers and their advice is well worth heading.
Take it step by step
1) Protect your investment - get the correct certificate (before anything else...)
2) Retain the £3k - it is your strongest lever.
3) Report them to REAL and MCS.
4) Get a 'third party' / another installer to do a complete snagging list of ALL the faults, and specify why they are at fault.
5) Get a written proposal from the company as to how they plan to fix EVERYTHING to your satisfaction.
6) Get that agreed / approved by the third party above
7) If their proposals are not acceptable tell them what is (or get the third party to) and get agreement to do everything.
8) They are legally entitled to the monies you owe them wether they remenber or not ..
9) Point out that you are looking to recover the additional costs associated with putting it right from them (the report and supervision)
10) Get the third party to supervise all the remedial works, and pay the third party out of the retention.
11) If the above fails, tell them that you intend to get a thrid party in to fix it all and that you will look to recover those costs from them.
12) When all is finished properly pay them the outstanding balance (even if a third party does all the fixes) less costs, including your 'inconvenience'
13) Don't threaten court action untill all other avenues have failed.
Hope that helps..