Can I ask what did you expect to pay for the job beforehand?
I didn't have anything better to go on than other people's experience. I googled and asked a few people and the range wasn't massive. I was ready for somewhere around £350.
Having asked on a couple of very popular forums, and other electricians responding, nobody can grasp how it amounted to £850 and 18 hours.
The issue I've raised is the young guy sent out wasn't capable of doing the work in a timely fashion. That's not just my opinion. The lad stood in front of us and fully admitted it to us. I don't know how the conversations go between him and his dad, but what his dad says is nothing like what happened in my house. He's getting his numbers and facts all twisted as he's either accepting his son's work over our word, or he's covering for him. He is fully relying on his son for his side of the argument.
The dad laid on thick how nice a chap is son his. He was a really nice guy, but I shouldn't be made to feel guilty over this.
They didn't spend 18 hours in my house like originally billed. When tackled twice over this he reduced it to 16.5 hours and claimed an additional 1.5 travel time. This is still incorrect.
The amount of hours the son lost for not being able to hang a mirror on his own, or understand the drawers isn't reflected in the bill. The son admitted to us both jobs lost him hours.
I've posted pictures of the drawers and the wiring inside on page one. You can look and see if you agree with the manufacturer's claims of it can be done in 15-20 minutes.
Also demonstrated on page 1 it looks to be the case the mark up on cetain products is very heavy.
I appreciate the error of not getting a quote was a serious error on our behalf. It shouldn't lead to be taken advantage of.