Angry customer this morning. :-(

[Marvo]

95% of these types of misunderstandings are just down to lack of communication, usually in both directions. The customer didn't communicate what she was expecting and you didn't communicate what you were expecting in return, you both just assume you're on the same page. Getting annoyed doesn't help, just use it as school fees. It sounds like you're taking steps to avoid the situation repeating itself which is the best you can do after the fact.

 

[JC94]

It reminds me of when I was working,you'd go to some posh house and be lucky to be offered a drink,go to some little old lady and it'd be lots of drinks,a bit of something for dinner and when you'd finished it was usually "here's an extra tenner love get yourself some smokes".The rich don't get rich by giving it away.

Made me chuckle this, reminds me of an old dear I did some work for, must have guzzled through 10 cuppa's in a day, "1 sugar would be lovely thank you" little did I know she had used tablespoons to measure it out, as soon as the cup was empty, i'd turn my back and she'd refilled it bless her

 

[Geordie Spark]

ahh yes the old "fur coat no knickers" brigade.

Aye .. like the natives of Gosforth who would like to be natives of Darras Hall but can't afford it. Hubby, dressed in suit, tie and dirty shoes with holes in the soles brings the kebabs & takeaways home in the briefcase too.

 

[Knobhead]

It’s usually the other half gets the fur coat. After that I can’t even afford the knickers.