- May 16, 2018
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- If you're a qualified, trainee, or retired electrician - Which country is it that your work will be / is / was aimed at?
- United Kingdom
- What type of forum member are you?
- Practising Electrician (Qualified - Domestic or Commercial etc)
- If other, please explain
- Multi Skilled, fully qualified Electrical & Mechanical Engineer.
Currently Director of Technical Operations & Projects.
When you come across faults like these that are not blatantly obvious then you have to follow a process of elimination and commonality. The actual details in the facts matter so it almost becomes like a court of law situation where you need the actual details from the users. Then you can start to dismiss things like "It only ever happens when the X-factor comes on".I think you’re onto something there – I got the customer to ask around in the street last night, and one of his neighbours two doors down had exactly the same issue at exactly the same time, so I am thinking there is a problem with the supply in The Street. I’ve got him to raise the issue with the DNO. The only bit I have not checked is the switch fuse and sub main from my customers meter to his CU.
I remember upgrading a CCU many years back at a house to include a RCD. A couple days later I was called out to the RCD "nuisance" tripping. Long story short it turned out that there was a fault on the cooker and when a certain hob ring was switched on it would trip the RCD. It took me a while to figure it out and i had to interrogate the customer to find a commonality that fitted to the problem.
Though they did try to argue with me that the cooker was fine and had been ok until I coincidently fitted the new CCU. It took me a while to explain and get them to accept that the fault was most likely all ready there and that the new safety device I had fitted highlighted this, and that it had potentially saved them from a future nasty electric shock.