Help/advice needed please

[Jackson83]

Hoping someone maybe able to help. We have a Horstmann electronic 7 that's connected to the water heater element(everything been great for years) until last year,we had no hot water,rang a plumber got a new water heater element got it fitted,been good until January this year,then it stopped heating water again,got another element all good then electric started tripping out,rang the electrician he says no electric fault it has to be your element you need a plumber,so we buy another element get it fitted it worked that night the next day no hot water again,we then buy another element the plumber tested it before coming to ours (and it was working) he connects up at our house switches everything on nothing happens(nothing registered with smart meter) we have a plumber saying it's not a plumber issue and a electrician saying it's not electrical,what else can it actually be? I was wondering if maybe there is a fault in the Horstmann 7 box,any advice would be extremely appreciated

 

[lucytynan]

Hoping someone maybe able to help. We have a Horstmann electronic 7 that's connected to the water heater element(everything been great for years) until last year,we had no hot water,rang a plumber got a new water heater element got it fitted,been good until January this year,then it stopped heating water again,got another element all good then electric started tripping out,rang the electrician he says no electric fault it has to be your element you need a plumber,so we buy another element get it fitted it worked that night the next day no hot water again,we then buy another element the plumber tested it before coming to ours (and it was working) he connects up at our house switches everything on nothing happens(nothing registered with smart meter) we have a plumber saying it's not a plumber issue and a electrician saying it's not electrical,what else can it actually be? I was wondering if maybe there is a fault in the Horstmann 7 box,any advice would be extremely appreciated

Hi I have had almost exactly the same problem. I have replaced the elements in both tanks three times in the last year. I have the Hortsmann quartz. I rang Hortsmann directly and spoke to a very helpful guy who said that the timer on my current Hortsmann has broken. I am now going to order the Hortsmann electronic E7 which is apparently very easy to fit. Hopefully this will sort my problem.

 

[James]

It is disappointing that the electrician did not give you a better service, it is entirely possible to find a fault with an immersion heater that is not getting hot without removing it or replacing it.
some faults do not require the removal or replacement of the element and would save you the cost of a plumber.