Discuss lost tester at wholesalers in the Business Related area at ElectriciansForums.net

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kiwi

EF Member
Messages
12
I took my megger mft 1552 in for calibration it was a year old and in mint condition. They lost it! after being fobbed off for a few days while they looked for it eventually they leant me one.Had to go back to jobs to test them,not happy! Eventually they said they will get me a new replacement,This happens and they try to give me an ex demo that looks like it had been bounced round the back of somebodies van!! I said this was not acceptable and gave it back. They said they would get me a new one this time, wrong. They have given me (the wife,as Im working away) another ex demo in a bit better nick than the other one but not new.Anybody know what my rights may be with this, I know the mft1552 and 1553 are now obsolete I just want a tester back that I know is ok and not going to cause no end of problems after being passed around.
Any advice is much appreciated as just dont know what to do,Thankyou.
 
G

Guest111

You don,t just lose a meter,its been nicked!so if it was me i,d ring the police and report it as stolen which technically it has been,this should persuade the wholesaler to up their game and sort it out.the definition of theft is to permenantly deprive someone of their property which they are doing and not offering you a replacement makes it worse.
 

SPARTYKUS

Regular EF Member
Messages
4,832
Location
Shropshire
If you do as Trev sats you should end up with the latest 1730. Theyve screwed up big time!


Which wholesaler is it I might pop down with my 1552
 

robsparky1975

Regular EF Member
Messages
1,297
Location
isle of wight
I would get on to the managing director and tell him,im sure he /or she would be mighty embarrased by all this and would insist on giving you a brand new unit asap.they would not want the bad press.
 

snowhead

Respected Member
Mentor
Trainee Access
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3,784
Location
Mildlands
They haven't lost it, they just don't know which shelf in which branch it's sitting on.:59:
 
D

DurhamSparky

and this my friends is why i take my tester for calibration in person to the calibration company and collect it later that day or next morning..!
 

johnboy6083

Band Member
Messages
2,946
Location
South east
i get Mike Olding from on site calibration to turn up and calibrate my meter whilst im there. Last time though, itwouldnt calibate properly because of Electrical nloise on the treatment works i was at and he took it away and posted it back for no extra.
 
G

Guest55

Forget going through a wholesaler for calibration , its just another layer of charges , delays and possible **** ups.
I used a company via ebay - dirt cheap , 48hr turnaround and free postage - whats not to like.
 

SPARTYKUS

Regular EF Member
Messages
4,832
Location
Shropshire
Forget going through a wholesaler for calibration , its just another layer of charges , delays and possible **** ups.
I used a company via ebay - dirt cheap , 48hr turnaround and free postage - whats not to like.
Wily wolf - I preferred Darth Maul ;-)
 

Richard

Regular EF Member
Messages
559
A pointed letter (recorded delivery) to the company director, cc'd to branch management should prompt return of your old tester/new tester.
 
OP
K

kiwi

EF Member
Messages
12
Thanks very much for your help have sent a letter and will keep you posted of results. Would be interested in the ebay service sounds a winner. Thanks to all once again.
 

oldtimer

Regular EF Member
Messages
4,313
Location
Edinburgh
Write to them and tell them that you hold them responsable for losing the meter also attach a copy of the invoice on when you bought it also make it abundantly clear that you gave them a 1552 in mint condition and you want the same one back or a direct replacement if they say well the 1700 series has replaced this then thats their problem remind them that offering you a battered old 1552 is just not on so if you dont mind I want a full refund on what I paid for it dont get a credit note as they will want you to get a 1700 and pay the difference remember put it in writing via registered post this will get their attention and stop taking or making phone calls as these are not worth the paper they are written on also add to your complaint that if you do not get a full refund less the calibration charge then you will persue your claim via small claims
 
C

chrisgc

You also could (possibly) claim for loss of earnings due to not having your tester when you should have had it to carry out your works.
 
P

Plonker 3

Loss of work would be a grey area, unless you have proof they said it will be returned in x amount of days as they will see it as well you have to lose it for a period of time anyway.

Although it could be worth getting a solicitor involved or at least going to your local trading standards department to get some advice which would be free of charge, plus they will probably argue your case for you and make them work a little quicker in resolving the issue.
 

Mark_Burgess

Regular EF Member
Messages
1,991
Location
..........
Does the wholesaler have a facebook page?

I can confirm from experience, business DO NOT like bad publicity that is instantly visible to 100's or 1000's of people!

Been there, done that, got the replacement!
 
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K

kiwi

EF Member
Messages
12
Finally got a result, a new replacement to the lost/stolen 1552 with a new 1730. After having an account with this large chain wholesalers for over 22 years I have closed my account and taken my trade elsewhere.Thanks once again to everyone for their advice.
 
M

MarkieSparkie

I'm pleased to hear you got a favourable result mate... Kiwi 1 Corporate Giant 0
 
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