We had one about 3 weeks ago on a new stable complex that has three flats built in to one end of a barn which house's the main indoor menage and set of stables .
Apparently one of the grooms had received a nasty shock from a light switch in the upstairs flat lounge the night before , the owner had tried it his self in the morning but but could not get one ? :bomb2:
Knowing that it was a plastic switch in a plastic plaster board back box being upstairs with a chip board floor and then a real wood finish to that , i was reasonably sure it was not mains but static .
To add to this we are currently in the busiest time of the busiest year we have ever had and are so far behind schedule it is almost a joke ! ( Taken another six on last month alone , just to keep up !).
So i sent the one that ran the job to find out whats going on ( 90 or so mile round trip and a day away from the current job ! ), and low and behold all is good and on speaking to the groom that got the shock he starts complaining that he is getting electric shocks of of everything he touches even his bed !!!! Static !?
Maybe i am a fool but i would not and feel could not charge for this as we had only finished the job a few weeks/months before , and this is part of the overall service , we even go as far as to offer free extended warranty if i see fit , for example if a rarely used fitting fails , even with in 2-3 years of us doing the job dependent on the site conditions we will have it swapped and fit a new one for at cost only on the labour side .
All of our work is referral , repeat or word of mouth , and this will upset a lot of others out there , but how do you expect to be busy when some of you will not even turn up to a fault that in all probability sometimes was caused by your own hands , with out first telling the customer to go take one if they do not agree to a call out fee first ????????????
I will no doubt draw a lot of criticism for this and will probably not be back on hear again , but for months i have wanted to say this !
I know customers can be both fool's and lying snakes , but they are our bread and butter , would you go back to a garage to buy another new car from them if when the one you have just brought packs up and when you ring them to sort it out the first thing they say is we want £60 to pick it up to have a look at it , if not you can go swing !?
P.S if i have really offended anyone please remember it is not worth getting a ban over when you post a response .
