Had a similar situation myself and the customer demanded action . I contacted the Nic , he was also registered with them , they said customer has to demand the guy goes back and put it right im writing or pay for someone else to put it right . I told the customer , and I issued a Danger Notification ( cover your backside) and walked away , Dont let thes morons get away with this, The Nic would get involved if the situation is not rectified[/QUOTE]
There is a lot of wishful thinking in our ranks,iDo you honestly believe what you just wrote lol
To the op
You were engaged to carry out works ,whether that be installation or test/fault finding
You use your skills and identify the problem.report,give a price and the customer decides what to do
Your responsibility to the customer to report on the installation standard can be done without recourse to becoming some type of Sherlock Holmes and persuing the culprit
You could tell the customer how procedures for complaint are structured,ie for her to contact Nicy
What action she takes is her responsibility
None of us are happy with shoddy work and the chancers that infest this trade,but we are not regulators of standards,it is for Government and the industry leaders to put in structures that are suitable for the customers and for the industry standards
They have failed miserably in our eyes to do so,but in their own eyes and that of the schemes they have done a swell job with regulation and safe standards thus far
We see it differently,but we are just the workhorses,they are the jockeys
Do your job,get paid,have a moan if it suits,then move on to the next sorry install knowing you keep standards and safe installations,even if others fall short