Amtech/Trimble geniuses please?!

[Toneyz]

Il look into it but I’ve literaly just brought fastest plus last week so I assumed it was all included??

I think it is now but when I upgraded it was not ready in time so was released later. How have you got on with technical support?

 

[Deleted member 4632]

Have tried twice but haven’t got through will try again tomorrow. Il let you know the outcome

 

[123]

Shameful if you've tried twice with no joy. I use Tysoft Easycert and (when licence is current) they are superb with customer support.

 

[Toneyz]

Thing is they want about £250+vat each year (which is nearly what you pay initially) to keep the current licence up to date with patches and a year's technical support. I only update it when there is a change in the regs eg Zs C-min or certificates as when these patches are applied never see any difference and if you only phone technical support a couple times and not get an answer.

 

[Deleted member 4632]

Ok so I got through straight away today. Guy was really helpful and didn't laugh when we realised my mistake which was -

I hadn't inputted my trading name at the bottom of the first page of an EICR report so it doesn't register my logo until I do this.