Best Brand For Warranty Claims ?

[ReWired]

Hi all, just wondering if I can get some feedback on warranty claims for your power tools which manufacturer offers the best service, Makita, Bosch, Milwaukee, Hitachi, Panasonic, Hilti etc....

I used to use Bosch 36v and 10.8v , sent a few drills in on warranty and they had superb service, either fixed like new in 2-3 door to door of a new replacement, but the GOP kept killing the 10.8v batteries, I was offered a good price for the lot so fancying a change too I decided to try Dewalt's 18v XR kit but found that I have had poor repair service from Dewalt, My SDS went in for service for over a week (which ain't too bad) but it came back the same :sad3:, and radio died after a week so sent off for repair over 2 weeks later it came back the same WTF ?? rang Dewalt complaining about the repair time and that it hadn't even been repaired and that I had a repair with Bosch for a drill in 2-3 day turnaround, she said "well it's only a radio" yeah it's the most important tool for a start !!, and seen as I paid nearly £200 for it 3 weeks ago I'd expect it to last a little longer than a week :rant: so sent it away again was back in just under 2 weeks fixed.

So just wanted some feedback before I purchase a new Bosch drill.

Cheers.

 

[midgetman]

Makita products and service always been faultless for me anyway.

 

[High Tower]

If it's warranty and after service your looking for then Hilti is the one you want!!.

2 years, absolutely no cost service promise, maximum 72hr turn around and possibly the best service I've ever had!!.

The no cost promise also covers routine servicing if your a bit ---- about having tools regularly serviced like I am

 

[Johnuk]

we are lucky we get are makita batteries and drills repaired for free, my boss knows a guy lol

 

[djw]

If it's warranty and after service your looking for then Hilti is the one you want!!.

2 years, absolutely no cost service promise, maximum 72hr turn around and possibly the best service I've ever had!!.

The no cost promise also covers routine servicing if your a bit ---- about having tools regularly serviced like I am

Same here for Hilti, they've kept my little TE5 going for years!

Expensive to buy in the first place mind...

 

[SPARTYKUS]

John Lewis :coolgleamA:

Whatever it is they take it back

 

[Marvo]

This is like deja vu, I just made a post here about exactly this subject. http://www.electriciansforums.co.uk...-i-don-t-normally-get-excited.html#post975504 The Makita warranty and returns policy may be good in the UK but it's poor in South Africa.