Customer dispute with supplier

[Octopus]

So, I've got a customer, who according to their supplier, owes them £1700. Given they use about 7-10 units per day this seems more than a little odd, but the supplier doesn't seem to want to know. They hadn't had an "actual" reading for 2 years, nor had the client given one.

So what can they do??

Sensible answers please!

 

[telectrix]

what was the reading 2 years ago, and what is it now? simple sum.

 

[Octopus]

very funny. I don't have that to hand else I would have volunteered it!

 

[Dizzy_Maskell]

what was the reading 2 years ago, and what is it now? simple sum.

As he says A-B=C

 

[VoltzElectrical]

Is it just me or is more info needed here?????

 

[Octopus]

Is it just me or is more info needed here?????

Yes I know!

 

[trev]

I think that what you should do is sell them a voltage optimisation unit, the smoke and mirrors will make them use only 1 or 2 units a day then they can tell the supplier to go and swivel when they get the next estimated bill.
Sorry Murdoch, couldn't resist. I'm with the rest of the guys, send an actual reading and that £1700 will shrink as if by magic.

 

[Brendan976]

The Supplier must be basing this sum on estimated readings, your customer will either need to get them to send these readings to him and he can check them against actual readings. I would tell him to put it writing as he will be speaking to numpties on the phone and will get nowhere.

 

[Octopus]

I was wondering if the supplier can actually go for 2 years without getting a reading themselves??

 

[trev]

I was wondering if the supplier can actually go for 2 years without getting a reading themselves??

I don't think we've had one for about that time mate so it must be more common than you think, luckily when we get a card to say they've been I always give them a ring with the actual reading.

 

[ayjay]

how much money is a kwh? times it by 2 years to get a very rough estimate

 

[trev]

I think we're on 11 or 12 p per kwh so if they're using 8 a day over 2 years that'll be just over seven hundred quid they owe

 

[trev]

Surely their supplier has been taking a direct debit from them though? I can't imagine any of the money grabbing buggers allowing anyone to go this long without giving them their pound of flesh.

 

[Geordie Spark]

I was wondering if the supplier can actually go for 2 years without getting a reading themselves??

I believe they are supposed to obtain an actual reading once per year, but don't quote me on that.

I generally send my own readings in. They send an estimated bill and I return it to them with a note saying I refuse to accept their estimated bill, but will be happy to pay a bill based on an actual reading.

They then either have to send someone to take a reading or ask me to supply a reading & while all this is going on my money is sitting in my bank account a bit longer.

 

[trev]

I believe they are supposed to obtain an actual reading once per year, but don't quote me on that.

I generally send my own readings in. They send an estimated bill and I return it to them with a note saying I refuse to accept their estimated bill, but will be happy to pay a bill based on an actual reading.

They then either have to send someone to take a reading or ask me to supply a reading & while all this is going on my money is sitting in my bank account a bit longer.

Geordie intransigence at it's finest. I bow to you sir

 

[Geordie Spark]

Geordie intransigence at it's finest. I bow to you sir

Thank you kind Sir.

I have developed it into an art form.

 

[HandySparks]

....nor had the client given one.

So what can they do??

Tell the customer to get off his backside, pick up the phone, and give them an actual reading. Then at least they can argue about the bill with the facts rather than guesswork.

 

[Octopus]

Tell the customer to get off his backside, pick up the phone, and give them an actual reading. Then at least they can argue about the bill with the facts rather than guesswork.

her....

 

[trev]

I've got a feeling this is really Mrs Murdoch he's talking about, remember what they say about the cobbler's children

Oh Doctor, I've got this friend who has a problem...

 

[LeckyBill]

yer my old man had the same prob a while back 2.3k woz oed he never paid it and the balifs came round and took some his stuff!

 

[Plonker 3]

yer my old man had the same prob a while back 2.3k woz oed he never paid it and the balifs came round and took some his stuff!

Looks like they took some of the letters off your keyboard too!

 

[Octopus]

I've got a feeling this is really Mrs Murdoch he's talking about, remember what they say about the cobbler's children

Oh Doctor, I've got this friend who has a problem...

You couldn't be further from the actual truth!

 

[UNG]

I'd be making sure that the bill is made up using the KWh rates in force for each charging period since the previous bill and not just the KWh rate that is charged now

 

[shagbite]

Tell the customer to get off his backside, pick up the phone, and give them an actual reading. Then at least they can argue about the bill with the facts rather than guesswork.

oh aye! and while we're at it, grab your shovel, get down to the local power station and start hoying the coal in yer' sen!!

the price of leccy these days, the least they can do is send someone round to take a proper reading. no doubt the phone number you have to ring will be 10p a minute as well!

- - - Updated - - -

 

[Darkwood]

Mid summer is a low demand fuel season... what is been used in the long winters we have endured a lately im sure it will all fit together... what is the house heating done by and are they supplementing it by plugging in a heater somewhere .... a 2kw heater can soon ramp up the bills that are been estimated under par.

How are the rooms heated
How is the water heated
How is the food cooked
Electric shower?

Lots of questions to find out.

 

[Knobhead]

Based on:
12p per KWHr (Trev)
10 KWHr per day (Murdoch)
2 years
=========
£876 + standing charge + VAT

 

[trev]

I did mine on 8kwh @ 12p Tony. 8kwh because I thought thats what Murdoch had said (Must learn to read one of these days )
SC and VAT I knew Murdoch would include them

 

[Knobhead]

Not knocking anyone Trev, I based the figures on "worse case".
By rights the end result should be lower.

The bit I can’t understand is it going on for so long. The customer only had to submit actual reading and it wouldn’t have got to this.

 

[trev]

Not knocking anyone Trev

I know mate, just thought I could have explained my numbers a bit better

 

[ayjay]

is it a digital meter or the old type with a wheel?if its the old type the prob can easily be resolved

 

[7029 dave]

energy suppliers dont need to give an actual read up to 24 months,but if it was me I would be ringing in my readings every quater!!, this is why so many people get into difficulties. plus depending on what tariff your on can be loads of money.

 

[i=p/u]

14p per day sc..