Segen Closes It's Doors

[SolarCity]

Yeah, we've ordered from Scott Nangle today also. I like the effort that they are putting in - working long hours and weekends. He has some decent panels for good prices on offer too.

 

[SRE]

I'm struggling to get an answer - have you got a website for them Biggs?

 

[SolarCity]

You're better off phoning them - they're flat out at the moment. : 01698 294 493

 

[powervan]

just had email my sunnboy 2500hf is on the way!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Energetic]

Wholesaler you all know has just been in contact, order due for delivery pre 10 am today(friday) been delayed till tuesday. all items allocated and in stock but they can't physically get them out of the warehouse... nice to get a call but i expect we'll still have to pay extra for our pre 10am delivery even though its five days late!!!

 

[confounded]

We have an order bounced for the second day from Segen, it went to picking on Thursday and the will be still picking on over the weekend.

We can take one day slip and had a day in the office today when we should have been on an install but 2 days is going to cause real problems.

All I can say is I am glad we have turned away the work we have. We have probably turned away more customer (ones we have quoted previously and not new enquiries) than we are likely to do in the first qrt next year. Trying to be optimistic could well be the first half...

One customer we advised to go with someone if they could guarantee an install, they have Sanyo's booked in for the 4th Dec....

 

[powervan]

yeh yeh i had sanyo 235se10 booked in for MONDAY all payed up before 9 am delivery! scaffold up today!email tonite (cant supply kit) well thanks thats just cost me £500 in scaff!! got 2 kits (ment to be deliverd this week?) 2 next week? who knows til u open the box wot u got!! i wished i had pulled out of all work now!hassle and stress for WHAT employing a scaffolder to practice his scaffolding skills!

 

[Ramjam]

Sorry to be a skeptic but all they do is shift boxes, it's not rocket science, it's basic wholesaling which compared to established wholesalers they do terribly. If they have 3 times as many orders as normal then there are 24 hours in a day and 8 hours in a shift so surely everything should still leave on time.

The moment this happened it was clear that the wholesalers would need to pull 3 times the stock through so why so long before they sorted it out? We had planning all day of the announcement, increased hours, introduced a bonus scheme, bought a new van, ordered more tools and hired extra temporary staff. Through the week we finalised plans, trained the new staff, wrote to all of the customers and devised office systems to do with ordering, deliveries, paperwork and scheduling of work according to available stock.

Of all of the wholsalers, segen have the most IT, allocation of stock against future deliveries etc. We ordered 43 inverters from Segen through Ewan at Swithenbanks and they haven't come despite being allocated and paid for. We get the odd pallet of panels but generally Segen have been rubbish. We're getting panels and inverters through Alternergy at a more steady rate and all of the meters, isolators and cables have come through CEF who have done a brilliant job and been a pleasure to deal with.

When Segen finally sell out to a real electrical wholesaler then things will get much better, they might even then drop the 08 telephone number and employ enough staff to manage customer accounts properly, they might even take orders over the phone for those of us who don't have internet access from the roof.

Not impressed with Segen, could do much better !!!!

 

[Noshocks]

I hope to be all clear by the end of next week, I cancelled all decembers installs at the outset and ordered all kit the day before announcment for seven November jobs, just waiting for eight Sanyo 235's for now my own house which are being delivered on the 25th, last job, just hope they turn up.

 

[Graeme Harrold]

From my point of view, Segen are doing OK. My kit is being sent out when ready, and Ive just had 2 dispatch notices in the past 10 minutes.........