Sorry to be a skeptic but all they do is shift boxes, it's not rocket science, it's basic wholesaling which compared to established wholesalers they do terribly. If they have 3 times as many orders as normal then there are 24 hours in a day and 8 hours in a shift so surely everything should still leave on time.
The moment this happened it was clear that the wholesalers would need to pull 3 times the stock through so why so long before they sorted it out? We had planning all day of the announcement, increased hours, introduced a bonus scheme, bought a new van, ordered more tools and hired extra temporary staff. Through the week we finalised plans, trained the new staff, wrote to all of the customers and devised office systems to do with ordering, deliveries, paperwork and scheduling of work according to available stock.
Of all of the wholsalers, segen have the most IT, allocation of stock against future deliveries etc. We ordered 43 inverters from Segen through Ewan at Swithenbanks and they haven't come despite being allocated and paid for. We get the odd pallet of panels but generally Segen have been rubbish. We're getting panels and inverters through Alternergy at a more steady rate and all of the meters, isolators and cables have come through CEF who have done a brilliant job and been a pleasure to deal with.
When Segen finally sell out to a real electrical wholesaler then things will get much better, they might even then drop the 08 telephone number and employ enough staff to manage customer accounts properly, they might even take orders over the phone for those of us who don't have internet access from the roof.
Not impressed with Segen, could do much better !!!!