Ireland Customers wanting receipts
Where has that optimistic button gone?!It's not my fault that I'm a very attractive guy
- May 29, 2009
- 5,066
- 4,421
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- 43
- If you're a qualified, trainee, or retired electrician - Which country is it that your work will be / is / was aimed at?
- Ireland
- What type of forum member are you?
- Heavily Qualified Electrician / Teacher / Tutor - etc
- Business Name
- Walsh Electrical Services
- May 29, 2009
- 5,066
- 4,421
- 144,788
- 43
- If you're a qualified, trainee, or retired electrician - Which country is it that your work will be / is / was aimed at?
- Ireland
- What type of forum member are you?
- Heavily Qualified Electrician / Teacher / Tutor - etc
- Business Name
- Walsh Electrical Services
So he phoned today demanding money off as apparently two different wholesalers quoted a price for the luminaires lower than what I had invoiced him for.
Also he wants money off because his job wasn't finished and I went to a job in Domino's. This is in spite of him openly admitting when challenged that the job wasn't complete because he cancelled it (and I had already been at the job at Domino's before he ever phoned about the job).
He seemed genuinely not to understand that I can't compensate him for a job not being complete when he was the one who cancelled it. Furthermore he claims he will take it to the Competition and Consumer Protection Commission and also to the Electrical Safety Supervisory Body (who are prohibited from getting involved in commercial disputes).
I have told him that should he fail to pay then I will be commencing legal proceedings.
Also he wants money off because his job wasn't finished and I went to a job in Domino's. This is in spite of him openly admitting when challenged that the job wasn't complete because he cancelled it (and I had already been at the job at Domino's before he ever phoned about the job).
He seemed genuinely not to understand that I can't compensate him for a job not being complete when he was the one who cancelled it. Furthermore he claims he will take it to the Competition and Consumer Protection Commission and also to the Electrical Safety Supervisory Body (who are prohibited from getting involved in commercial disputes).
I have told him that should he fail to pay then I will be commencing legal proceedings.
God forbid you make a few quid on the materials!! Some customers are unbelievable
- Nov 23, 2017
- 668
- 764
- 168
- If you're a qualified, trainee, or retired electrician - Which country is it that your work will be / is / was aimed at?
- United Kingdom
- What type of forum member are you?
- Practising Electrician (Qualified - Domestic or Commercial etc)
- Business Name
- Andrew Shepherd Electrics
If you ring up the wholesalers for a price it will always be excluding VAT. Also your markup is to cover time and costs sourcing and obviously a guarantee if they fail.
If I were you i would only communicate with this customer via email from now on.
I would mention everything discussed so far in your initial email, then you have proof of dialogue if you need it.
If I were you i would only communicate with this customer via email from now on.
I would mention everything discussed so far in your initial email, then you have proof of dialogue if you need it.
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Thread starter
- Joined
- Location
- Derry, Ireland
- Website
- https://www.walshelectrical.ie/
- If you're a qualified, trainee, or retired electrician - Which country is it that your work will be / is / was aimed at?
- Ireland
- What type of forum member are you?
- Heavily Qualified Electrician / Teacher / Tutor - etc
- Business Name
- Walsh Electrical Services