Educating the dno

[Guest111]

I am currently in charge of maintenance and installation on a grain store,anyway last monday I was having a day off and was called in to deal with a power failure,which turned out to be a phase down on the incoming supply(possibly fuse at pole transformer)I had checked at cut out and fuses were ok but no power on yellow phase at incomer.Anyway I rang dno and explained who I was and they said they would send someone out,15 mins later a chap rings me and says he is 15 mins away,and am I on site,I told him it was an external problem and advised him to check pole fuses,he said he didn,t do poles and was only coming to check fuses in cut out before sending pole team,anyway we got power back on and this morning I got a call from dno asking if I was happy with service and if I had any suggestions to improve service.I suggested that in future they may be better not sending someone to check service fuses when an electrician had checked already and the man could have been going to another job.Incidentally pole team arrived within a couple of minutes of his arrival,without him calling them!the man on the phone said it was a good idea and one they had not thought of.Makes you wonder doesn,t it?

 

[MarkieSparkie]

I am currently in charge of maintenance and installation on a grain store,anyway last monday I was having a day off and was called in to deal with a power failure,which turned out to be a phase down on the incoming supply(possibly fuse at pole transformer)I had checked at cut out and fuses were ok but no power on yellow phase at incomer.Anyway I rang dno and explained who I was and they said they would send someone out,15 mins later a chap rings me and says he is 15 mins away,and am I on site,I told him it was an external problem and advised him to check pole fuses,he said he didn,t do poles and was only coming to check fuses in cut out before sending pole team,anyway we got power back on and this morning I got a call from dno asking if I was happy with service and if I had any suggestions to improve service.I suggested that in future they may be better not sending someone to check service fuses when an electrician had checked already and the man could have been going to another job.Incidentally pole team arrived within a couple of minutes of his arrival,without him calling them!the man on the phone said it was a good idea and one they had not thought of.Makes you wonder doesn,t it?

I bet it is a case of the DNO desk jockeys had not thought of it ... the troops on the ground would be only to aware of the situation ... but no one considered asking them ... makes you proud to be British NOT!

 

[Des 56]

But they do not "authorise" interference with their equipment(yeh I know) and it would be a contradiction for them to get themselves into the real world

 

[Knobhead]

To get sense out of a DNO help desk requires the patience of a saint. You did well to get the response you did!

 

[Rockingit]

To get sense out of a DNO help desk requires the patience of a saint. You did well to get the response you did!

Agreed! There are, in my experience, three tiers of people at DNO's: The blokes who do the work (normally top banana), the engineers in the office who keep it all running (normally top banana) and then this sort of mess of white collar telephone munchers in between those two, that seem to exist purely to create the mayhem that is required in order to fly the flag of this great nation of ours (definitely NOT top banana).

Yep, whichever way you look at it, it's all bananas.