guarantee on work

[tbs1983]

What sort of guarantee should I offer on domestic work?

I was thinking along the lines of 10 years on all fixed wiring and '1st fix' work, and 'as per manufacturers guarantee' on fixtures and fittings.

Does this sound about right and should I state it on my invoices?

 

[camerabloke]

i think it is supposed to be 6 years but i may be mistaken. hopefully someone could clarify

 

[Geordie Spark]

All my work is fully guaranteed until your cheque has cleared my bank.

 

[telectrix]

i guarantee that all my work will not break if you don't use it.

 

[Geordie Spark]

What sort of guarantee should I offer on domestic work?

I was thinking along the lines of 10 years on all fixed wiring and '1st fix' work, and 'as per manufacturers guarantee' on fixtures and fittings.

Does this sound about right and should I state it on my invoices?

Are we obliged to offer any guarantee?

I don't know - I'm just asking.

 

[tbs1983]

no idea, i assume under fair trading etc that the work we carry out should last a certain period of time, but how long I don't know.

I'm sure someone on here will have had an incident where a job has 'broken down' after a year, 2 years, 5 years, and had customer comebacks.
Would be interested to know where you draw the line.

 

[amckay]

12months seems fair?

 

[Knobhead]

Lifetime guarantee. The life expired the moment it went wrong.

 

[Risteard]

All my work is fully guaranteed until your cheque has cleared my bank.

Taillight guarantee.

 

[Octopus]

12 months unless the parts installed are covered by a longer warranty!

 

[Paul.M]

Murdoch said it best, 12 months unless......


Installed a couple of LED PIR's in November, one of them has broken down 3 times now! PIR fault btw, not going to buy that brand again. Customer cant believe that I have gone out 3 times to change it free of charge. Retired hard working couple, easy target for a chancer cowboy (which they have had before via a builder). They felt embarrassed to call me again!!! It's what the customer/client has paid for at the end of the day, I choose the fitting and it broke, just change it and give the customer the end result what they paid for. Most electrical faults will appear within 12 months and faults dont pop up that often if you do it right in the first place.

 

[Welchyboy1]

12 months unless the parts installed are covered by a longer warranty!

as most stuff is made in china on the cheap nowadays, it often doesn't make it the full 12 months anyway

even with good quality gear, it seems im always replacing faulty parts, this is why a good 20% mark up is essential on materials these days!

I will however not charge if the problem is down to my installation(if that ever does happen )