Pre Payment meter at fault?

[James]

I have known the Citizens advice to be quite good at solving disputes of this nature,
they are a free service and it might be worth taking all your documentation down there for an opinion if you are getting no where with SP.
they are a free service so there is nothing to loose.

Alternatively, you can pm all the info to me and I will fight your case for the nominal fee of 85%, no sorry 95% of all funds recovered??
I've got grandchildren, they are expensive things to keep happy!

 

[Percyprod]

It's a 1993 meter, first 2 digits are the year of manufacture, but it could have been re-certified. I would ask for that credit to be paid to you, far too much to be in their account! You will be paying a higher rate on a key meter.

 

[Octopus]

Hold on ........... how can a pre-payment scheme allow you to get in so much credit?

 

[James]

Hold on ........... how can a pre-payment scheme allow you to get in so much credit?

because 1 in 1000 don't know and they get to keep the money when you disappear?

 

[leeuk]

11 years at £25 per month overpayment =£3,300 refund
don't spend it just yet! but,
I think we have just got to the bottom of the problem.
meter is set to take 40 to 50% of credit applied and use it to pay off a debt that is neither yours or current.
my maths is a bit crude but if they suggest it is any less than a 2k refund due, ask them for all the billing info to back up there claim.

Think thats the reason But when i put £20 in the meter it credits £20 and shows £20 available in the meter

 

[James]

24-May-2019 £ 15.00 (Credit) £ 1451.10 in Credit
16-May-2019 £ 15.00 (Credit) £ 1436.10 in Credit
10-May-2019 £ 10.00 (Credit) £ 1421.10 in Credit
04-May-2019 £ 10.00 (Credit) £ 1411.10 in Credit
24-Apr-2019 £ 10.00 (Credit) £ 1401.10 in Credit
19-Apr-2019 £ 20.00 (Credit) £ 1391.10 in Credit
07-Apr-2019 £ 20.00 (Credit) £ 1371.10 in Credit
02-Apr-2019 £ 10.00 (Credit) £ 1351.10 in Credit
21-Mar-2019 £ 20.00 (Credit) £ 1341.10 in Credit
14-Mar-2019 £ 10.00 (Credit) £ 1321.10 in Credit

I suspect, although have not enough info to confirm.
the £1400 credit on the bill is a REAL credit and also that previously to that you have paid someone else's debt off.
if the debt was say £500 to £1000 which is about the level where they change you to a pre payment meter.
you have over paid around 2 to 2.5k over what you should have.
again, this seems to fit with the crude calcs I did earlier.

I am really keen to see the info that they send to you, please message me directly when you have it. I will happily give it the once over and my opinion. there is something not right, the KWh figures are totally believable and in line with what I would expect. but the billing data is making no sense, there seems to be money going missing.

alternatively, when you get the info from SP post in this thread with the personal details removed.

 

[leeuk]

Cheers i did raise this issue in 2015 i got something like £400-500 back and they were suppose to come out and change the meter.
on aug 11th 2015 But never turned up And as you do i totally forgot about it until recently

But they never did

I Did try and look back at my bank statements But i couldnt find anything from sp

Hopefully it will all show up when they sort out all the bill history
as the online account only has 2 years history payments

Thanks for your help i will keep you updated

 

[leeuk]

oh just to add my gas bill also pre pay is £125 in credit

 

[freddo]

Doesn't one of those buttons on the meter scroll through the displays? One of them will show any any standing charge. Went to test a flat that had been empty for several months, the meter was around £30 in debt even though the main switch was off since the last tenant moved out.

 

[leeuk]

meter said debt £0 on both screens Unless its picking up debt without saying i dunno

 

[leeuk]

Account balance: £600.47 Debit at 06/06/2019

Date	Bills	Payments	Charges	Balance
06-Jun-2019	£ 474.18 (Actual)			£ 600.47 in Debit	Bill Pending
06-Jun-2019	£ 893.35 (Actual)			£ 126.29 in Debit	Bill Pending
06-Jun-2019	£ 839.82 (Estimated)			£ 767.06 in Credit	Bill Pending
06-Jun-2019	£ 2151.83 (Estimated)			£ 1606.88 in Credit	Bill Pending
04-Jun-2019		£ 20.00 (Credit)		£ 3758.71 in Credit
24-May-2019		£ 15.00 (Credit)		£ 3738.71 in Credit
16-May-2019		£ 15.00 (Credit)		£ 3723.71 in Credit
10-May-2019		£ 10.00 (Credit)		£ 3708.71 in Credit
04-May-2019		£ 10.00 (Credit)		£ 3698.71 in Credit
24-Apr-2019		£ 10.00 (Credit)		£ 3688.71 in Credit

They are looking into it but just checked tonight and looks like i owe them £600.47 Looks like they charged me for Estimated And Actual Bill

 

[Octopus]

^^ wow ............. they don't make it easy to understand do they?

the top 4 lines - is one pair for gas and the other lecky?

 

[leeuk]

no this is just the lecky account

 

[Octopus]

no this is just the lecky account

So is 1 pair economy seven and the other the daytime rate?

 

[leeuk]

So is 1 pair economy seven and the other the daytime rate?

no mate my meter has only 1 rate

 

[James]

Account balance: £600.47 Debit at 06/06/2019

Date	Bills	Payments	Charges	Balance
06-Jun-2019	£ 474.18 (Actual)			£ 600.47 in Debit	Bill Pending
06-Jun-2019	£ 893.35 (Actual)			£ 126.29 in Debit	Bill Pending
06-Jun-2019	£ 839.82 (Estimated)			£ 767.06 in Credit	Bill Pending
06-Jun-2019	£ 2151.83 (Estimated)			£ 1606.88 in Credit	Bill Pending
04-Jun-2019		£ 20.00 (Credit)		£ 3758.71 in Credit
24-May-2019		£ 15.00 (Credit)		£ 3738.71 in Credit
16-May-2019		£ 15.00 (Credit)		£ 3723.71 in Credit
10-May-2019		£ 10.00 (Credit)		£ 3708.71 in Credit
04-May-2019		£ 10.00 (Credit)		£ 3698.71 in Credit
24-Apr-2019		£ 10.00 (Credit)		£ 3688.71 in Credit

They are looking into it but just checked tonight and looks like i owe them £600.47 Looks like they charged me for Estimated And Actual Bill

It might be worth checking when the bills arrive what the meter numbers are,
I am concerned that there seem to be 2 estimated and 2 actual.
not only have they done both on the same day, they seem to have duplicated it too. I am hopeful that when they sort it out they should be coming back with a figure more like 2.5K credit.

 

[buzzlightyear]

Also, lots of people forget how much lecky has gone up in the last 18 months

I must make sure the gerbil never gets off the wheel.

 

[Octopus]

no mate my meter has only 1 rate

So why the 2 pairs of estimates and 2 pairs of actual s ?

 

[leeuk]

So why the 2 pairs of estimates and 2 pairs of actual s ?

Im not sure i got a felling they are going to come to me now and ask for more ££

 

[James]

Im not sure i got a felling they are going to come to me now and ask for more ££

I don't suppose you have a meter reading from when you moved in?

 

[Octopus]

I think you need to print off your bills and look at them more closely ............ as previously stated something doesn't add up.

Do keep weekly readings for the time being ......

 

[leeuk]

I don't suppose you have a meter reading from when you moved in?

cant remember but i had a £450 refund last time in September 2015


Start Reading End Reading 32576 Customer read 10 Jul 15
End reading 32785 Customer read 11 Aug 15

Your account balance on 12 Aug 2015 -£496.38 (in credit)

todays reading is 43734

 

[DPG]

I can't quite follow this, but my advice would be print out all your bills as Murdoch says, and go to your local citizens advice bureau.
Also take the meter reading from when you moved in.