O
Octopus
I quote for the complete job - I NEVER separate out the parts..... the minute you down that route you will get beaten down on price ALL the time. Beware the client with the Screwfix catalogue on the kitchen table!
If customer supply parts, I make sure I'm involved in the choice, remind the client that I will NOT cover any warranty on such parts and I also increase my hourly rate to cover the hassle.... and if they get it wrong, then I charge for all time lost.
I get about 80% of my business from recommendation or repeat business, so my strategy seems to work.
If customer supply parts, I make sure I'm involved in the choice, remind the client that I will NOT cover any warranty on such parts and I also increase my hourly rate to cover the hassle.... and if they get it wrong, then I charge for all time lost.
I get about 80% of my business from recommendation or repeat business, so my strategy seems to work.