Triton shower rcd issues

[sc_7901]

hi there, I’m just looking for opinions/advice. A couple of years ago I had a 8.5kw Triton shower installed by a local company. In May it broke. Triton installed a 9.5kw omnicare. It’s broken again. Triton say the rcd is the issue this time. The RCD is 40 amp which apparently is not strong enough. What I find astounding is Triton did not check the rcd before installing the new unit. Apparently it’s not their job! Apparently the rcd wasn’t even right for the old 8.5kw shower either. Am I wrong for thinking Triton should’ve checked the electrics before installing the new one? I know they couldn’t have fixed it but I’d rather they had done that than leave me with a broken shower after 2 months!

 

[telectrix]

they are talking out their corporate arses. 9.5kW = 40A, so the 40A RCD , although on it's limit, will not cause your problem.

 

[Strima]

And how would an RCD break a shower?

 

[sc_7901]

My other half has informed me although the rcd is 40 the circuit breaker is 32. Would that be the issue?

 

[sc_7901]

Strima, seems like the shower is tripping the electrics. Triton are blaming the rcd

 

[telectrix]

a 32A breaker will trip at 40A in approx 10 minutes. that may be your cause.

 

[Octopus]

What is tripping?
The mcb?
The RCD?

 

[sc_7901]

a 32A breaker will trip at 40A in approx 10 minutes. that may be your cause.

Yeah, the shower will work for a short time and then cut off. Is it correct that they weren’t even suitable for the old 8.5kw shower?

 

[sc_7901]

What is tripping?
The mcb?
The RCD?

The RCD

 

[sc_7901]

What is good practice? Should Triton at least have had a look before installing the 9.5kw unit? Seems crazy that they wouldn’t, regardless of the fact they couldn’t rectify it.

 

[Octopus]

If the rcd is tripping best you get the circuit and the shower tested .... .

Probably cost you about £50

Then you will know where the problem is

 

[Strima]

Did they carry out any form of testing when they swapped your shower and more importantly did they leave any certification?

TBH I know the answer already...

 

[sc_7901]

Did they carry out any form of testing when they swapped your shower and more importantly did they leave any certification?

TBH I know the answer already...

As far as I could tell, the only testing was switching it on. I wasn’t given any paperwork

 

[sc_7901]

If the rcd is tripping best you get the circuit and the shower tested .... .

Probably cost you about £50

Then you will know where the problem is

Would the original installers, the local company who installed the 8.5kw, be liable since apparently they’ve installed the wrong rcd to begin with?

 

[Pete999]

The RCD

Not taking the rise Mate, what else doesn't work when the Shower trips? is your fuseboard a modern one with 2 RCDs or just 1?

 

[sc_7901]

It’s just the shower that goes. That’s about as much as I can tell you. Sorry. Am clueless about this stuff. Looks as though the board was put in in 2010

 

[Pete999]

It’s just the shower that goes. That’s about as much as I can tell you. Sorry. Am clueless about this stuff. Looks as though the board was put in in 2010

Without being there it's difficult to address the problem, but usually the RCD will be connected in conjunction with a number of MCBs, but you say it's only the shower that doesn't work, this makes me think it's the MCB that is tripping not the RCD, can you post what is written on the device that trips? Or better still a picture of the Consumers Unit (fuseboard) showing the item that trips.

 

[sc_7901]

Hope these help!? On the bottom picture, “shower” is to the left of “lights”

 

[Pete999]

Looks like a standalone RCD feeding the shower, can#t see how it will be a load issue, more likely a fault in the shower wiring or the shower, you will nee to get the wiring and shower tested by a skilled electrician, with the correct test gear.

 

[sc_7901]

Thanks. The guy from Triton is insisting no issues with the shower cos the guy checked the wiring. Sparky it is then!

 

[Octopus]

If the rcd is tripping best you get the circuit and the shower tested .... .

Probably cost you about £50

Then you will know where the problem is[/QUOTE

 

[Pete999]

Thanks. The guy from Triton is insisting no issues with the shower cos the guy checked the wiring. Sparky it is then!

No certificates then, how or what did the shower guy do to check the wiring?

 

[sc_7901]

Just took the cover off the shower. Was a “visual inspection”. He certainly didn’t seem to have any kit with him

 

[Pete999]

Just took the cover off the shower. Was a “visual inspection”. He certainly didn’t seem to have any kit with him

That figures, after the Sparks has done what he can, please let the forum know what transpired

 

[fraserd]

Just took the cover off the shower. Was a “visual inspection”. He certainly didn’t seem to have any kit with him

Standard triton stuff, did a new install triton shower failed after a couple of months. Customer calls me I go out check it and test it all again everything fine told them to call triton. I wasnt there but apparently they turned up were there for about a minute didn’t take cover off and said you need to call your electrician back to do a ramp test on the rcd as that’s the problem, it wasn’t even tripping anything just cutting out. After telling the customer the circuit has been tested twice and is fine. I called triton myself got an engineer and met him on site who said the pcb has gone and the details he got from the previous engineer visit was that he didn’t have the right parts to fix it. Shower of ---- I’d say

 

[Wilko]

Rant alert - the original service guy lied and his actions have caused increased costs for the Customer, You and his company. And he has brought his company into disrepute. I don't understand how service departments can tolerate this?

 

[sc_7901]

I got a sparky out. He put in a 45amp mcb so all seems fine now. I just feel like Triton could’ve handled it a lot better. I find it astounding that they would install a shower without at least looking at your electrics!

 

[Pete999]

I got a sparky out. He put in a 45amp mcb so all seems fine now. I just feel like Triton could’ve handled it a lot better. I find it astounding that they would install a shower without at least looking at your electrics!

It's quite simple really Mate, the money they make from, say, selling 10 showers far outweighs the chances of 1 or 2 causing trouble for their customers.

 

[Octopus]

I got a sparky out. He put in a 45amp mcb so all seems fine now. I just feel like Triton could’ve handled it a lot better. I find it astounding that they would install a shower without at least looking at your electrics!

Did he test the circuit and what does the certificate state?