Hi guys, I read this post with interest... Here's my thoughts:
Putting together written quotes is an art form... Practice it (a lot)! If you are brave enough to go "self employed". Most customers want discounts, or desire a job done on "the cheap", but it's a false economy...
I ended up telling customers, yeh: you may get someone for £5 per hour, but they probably wont be good time-keepers, probably wont have much training, and probably wont do a high-quality job... (If the job gets done at all)!
I personally had so much trouble with "domestic clients" (non-business clients) I simply stopped taking those jobs - The problems the clients created were endless... Didn't pay on time, didn't understand how long a job takes, little regard for health and safety, little appreciation of the cost of tools & materials, poor communication skills, prone to argue (rather than co-operate to find workable solutions)...
... The lesson is, you have to think ahead, be prepared and cover yourself ALL the time...
But, sometimes, you just have to walk away... The client just isn't listening... On a positive note, I would (and do) say to any potential client, obtain 3 quotes... In writing... You can do that if you (the trader) know how competitive your rates are... The phone will keep ringing, sure as the sun rises.
Regards, NB (Old School Tech)