Cutting off Moulded Plug Top from appliance

[Darkwood]

For those who use the Swedish store.

Thank you for your email.
If you do remove the molded plug this will invalidate the warranty as the item has been tampered with.
Should you need any further assistance in the future please do not hesitate to contact IKEA again.




Kind regards,


IKEA Customer Services
IKEA Ltd

Yet another company giving incorrect advice, how about explaining your position and sending my earlier post to them and see their reply, interested I am, Yoda would say.

 

[Midwest]

Another reply
Indeset

Thank you for your email i have asked advice on the matter and i have been informed it will not invalidate you warranty i was told in some cases customers need to take them off as long as it is sorted out properly when you put the new one on if you have any more questions please do not hesitate to email us and ask.

 

[Marvo]

Lol, going by the wording that's not a standard cut/paste from an existing policy document, they actually discussed the issue and gave you a custom reply.

 

[DPG]

Yes it's an unusually informal reply that. Daz

 

[Midwest]

Lol, going by the wording that's not a standard cut/paste from an existing policy document, they actually discussed the issue and gave you a custom reply.

Still won't buy their washing machines, after that unfortunate incident with the mangle!

 

[Midwest]

Still coming in;

AEG

I see that some of your appliances come with an attached lead and moulded plug. If the plug is not suitable, can I cut off the moulded plug, without invalidating the warranty. I would employ the services of a qualified electrician:

'Thank you for your email
In order for us to advise you further we would need to know why this may need to be done?

I trust the above will assist you with your query and if you require any further assistance, please do not hesitate to contact our Customer Care Department.'

Thank you for your reply.

I may have to remove the moulded plug for your appliance, e.g. fitting freestanding microwave into fitted cupboard, to feed the flex through a small hole made in the wooden wall units to a nearby socket. The cut off moulded plug would be replaced with a BS 1363 plug.

Thank you for your email

In order for us to be able to advise you further we would need to know why this may need to be done?

I trust the above will assist you with your query and if you require any further assistance, please do not hesitate to contact our Customer Care Department.

Not pursuing that one any further! :90:

 

[rolyberkin]

Howdens (Lamona appliances)

Good Afternoon,

Many thanks for your enquiry.

If the plug provided is not suitable, you will require a NICEIC Qualified Electrician to remove it and provide an electrical certificate of works carried out in order for the warranty to remain in place.

So that's 7 for & sort of 1 1/2 against (cutting off plug)!

What they say and what they can actually get away with in a civil court should you be minded to challenge it are two different things, this comment just shows his lack of knowledge to say it has to be an NICEIC Qualified Electrician to remove it? Are the NICEIC an examinations body now then? Did this come from the tea boy?

 

[Midwest]

What they say and what they can actually get away with in a civil court should you be minded to challenge it are two different things, this comment just shows his lack of knowledge to say it has to be an NICEIC Qualified Electrician to remove it? Are the NICEIC an examinations body now then? Did this come from the tea boy?

As you may know, Howdens only deal with trade, all communications seems only available via your local branch. Although I don't have an account, I do work for someone who does. I sort of know the person who's replied to my query email, they're in sales. So guess the response comes via head office.

 

[Midwest]

Still coming in;

AEG

I see that some of your appliances come with an attached lead and moulded plug. If the plug is not suitable, can I cut off the moulded plug, without invalidating the warranty. I would employ the services of a qualified electrician:

'Thank you for your email
In order for us to advise you further we would need to know why this may need to be done?

I trust the above will assist you with your query and if you require any further assistance, please do not hesitate to contact our Customer Care Department.'

Thank you for your reply.

I may have to remove the moulded plug for your appliance, e.g. fitting freestanding microwave into fitted cupboard, to feed the flex through a small hole made in the wooden wall units to a nearby socket. The cut off moulded plug would be replaced with a BS 1363 plug.

Thank you for your email

In order for us to be able to advise you further we would need to know why this may need to be done?

I trust the above will assist you with your query and if you require any further assistance, please do not hesitate to contact our Customer Care Department.

Not pursuing that one any further! :90:

They replied again!

Thank you for your response.
I have spoken to my manager in regards too this and have been advised you can do this but if the machine does become faulty and it is found to be caused by the plug it will not be covered by the warranty.

 

[Sparkyjohn]

In fairness, all the replies thus-fare are from the customer services teams. There's a couple more, I'll post them, if they reply.

Only one answer ,don’t buy a samsung