- Reaction score
- 13,475
I confess to a ruse which may not be entirely ethical under these circumstances but which avoids resentment for a callout charge just to press a button.
In those scenarios to save face for the customer, I would 'find' a poor contact. I will exercise the offending control 100 times while they are watching, so that the next time it happens, they remember what I did and it makes them check the control before calling me.