Could anyone please settle an argument?

[telectrix]

" what we have here is a lack of communication" ( prison governor to paul newman, cool hand luke )

 

[Marvo]

Hi All,

I a newbie to the forum and also I am said "arsehole customer"

It wasn't me who called you an a-hole....honest

I ordered part number WRCDSSK2 and was sent part number SP-RCD2GS. I noticed straight away that there was a difference in the 2 units and the part I ordered has 3 BS numbers where as the part I received only has 2.

The thing with BS numbers and ISO numbers for that matter is you've got to know which standard they're referring to for them to mean anything. Manufacturers usually stamp their products with the most relevant ones but there's no reason a product can't have dozens of BS numbers stamped on it but they tend to get meaningless. For example there's a BS that refers to the dimensions of the plug/socket pins and how they're arranged but there's also a BS for the amount of recycled plastic being used in the product. Most manufacturers would indicate the first one but omit to stamp it with the second one because the vast majority of customers wouldn't see it as being relevant to making their purchase choice. What I'm trying to illustrate is that the number of BS stamps on a product isn't necessarily relevant, the thing that indicates suitability for outdoor use is the IP rating.

OK, now on further inspection I noticed that the 2 units have different dimensional specs. The plug sockets are located in different parts of the front plate. This meant that the plugs didnt line up with the housing which came originally with the part wrcdssk2.

The outer dimensions probably aren't covered by any of the BS numbers stamped on the products.

This is the second time, different company, I have had problems with suppliers not knowing all the facts about what the are selling, which is worrying when it comes to electrics.

Suppliers will never know all the facts about their products, I'd expect an electrical supplier to know the electrical facts, IP ratings and temperature ratings but they're never going to know things like whether they fit precisely in different enclosures or back-boxes same as they won't know the exact colour or whether the thing is made from ABS or PVC for example.

I think the problem is just lack of understanding and communication by both parties. I don't think the supplier was incorrect to tell you that these products are essentially the same item because to most intents and purposes and electrically speaking they are. I also don't think your concerns about the differing dimensions and certifications are misplaced either, I guess the more important thing is that fact that it's resolvable without the relationship breaking down.

 

[shanky887614]

the other thing about electrical wholesalers is as long as the product isnt rendered unsellable by the buyer then they will usually swap the item no questions asked.

 

[Palmer Riley]

the other thing about electrical wholesalers is as long as the product isnt rendered unsellable by the buyer then they will usually swap the item no questions asked.

Selling online you are bound by 'Distance selling regulations' and you have to accept returns upto 14 days after the date of sale. We have a 30 day policy but I know eBay have an option for 60 days!

 

[shanky887614]

Selling online you are bound by 'Distance selling regulations' and you have to accept returns upto 14 days after the date of sale. We have a 30 day policy but I know eBay have an option for 60 days!

yes but if the buyer has broken the item then it is not covered under the distance selling regulations.

if you knock a glass off a table and it shatters and try to get your money back through the distance selling regulations you will be laughed at

 

[Palmer Riley]

yes but if the buyer has broken the item then it is not covered under the distance selling regulations.

if you knock a glass off a table and it shatters and try to get your money back through the distance selling regulations you will be laughed at

You'd be amazed with what we get sent back!

 

[A-hole customer]

If you are not an Electrician as you say, then why are you fitting sockets!!!

Its changing an outdoor socket (inside polytunnel) from a (2.5mm arctic blue cable I believe) extension cable than runs from an internal plug with an extra RCD on it. Its all unplugged and its 2 screws and 3 wires. I ordered the exact same part I was replacing. Where's the problem??

When I say Im not an electrician, Im not one, its not my trade, but I know how to wire a plug

 

[A-hole customer]

You'd be amazed with what we get sent back!

Amazed, eh. I can't wait to get this returns envelope

In all seriousness. I was wrong with my argument but its turned out the part is slightly different so not appropriate for use anyhow. It all would have turned out the same, minus the slightly heated argument haha.

No hard feelings just try not to laugh at your customers on the phone. You never know, you may get some arsehole thats had little sleep and a stressful week and he may feel slightly belittled

ATB

 

[telectrix]

Amazed, eh. I can't wait to get this returns envelope

In all seriousness. I was wrong with my argument but its turned out the part is slightly different so not appropriate for use anyhow. It all would have turned out the same, minus the slightly heated argument haha.

No hard feelings just try not to laugh at your customers on the phone. You never know, you may get some arsehole thats had little sleep and a stressful week and he may feel slightly belittled

ATB

having read that. i assume the arctic cable is fitted with a plug. in which case an extension socket ( same as you get on an extension lead, 2 way or 4 way) could be fitted to the arctic cable and enclosed in a weatherproof box. loike this:

 

[Knobhead]

Oh Dear.

We're not a call centre, we are real people based in our ************ office who are full of knowledge about our products and would be delighted to help you.